Q: stolen apple ipad sprint to blame!!!!

This would have nothing to do with Apple or with this forum. It is an issue between you and the carrier.

Sorry,

GB

Lacifox4 wrote:

 

I had my ipad stolen back in November and went to the [1] sprint store in Wichita Kansas and [2] was told that I did not have insurance and that there was nothing I can do because I signed a [1] 2 year contract and have to pay for it anyway. [2] They told me I did not have insurance 4 times by 2 different stores. 3rd party stores. Anyway because of that I never turned it into the insurance and never got a new one. So I decided to look at my bills this month really close and [3] realized that I do pay for insurance and always have I have been back to the sprint store 3 times and was told [2] there is nothing they can do. Now [4] my ipad has been removed from my icloud account and how is this possible? Please someone tell me where to go from here because sounds like the better business burrow to me!

1. Sprint is not only your 'carrier' (as gail from maine says) but also the Apple Authorized Reseller for your iPhone - you are paying for your Service Contract and possibly the iPhone rolled into it.
2. THEY  may not have a way of Knowing anything about your INSURANCE Contract. If you chose a insurance policy at the time of purchase, it will be on the Receipt/Invoice you received at that moment though.
3. The Insurer is not Sprint. They are not an insurance underwriter (to my knowledge - and if they are, it is likely a subsidiary not connected to the Sprint retail operation). CALL the company listed on the BILL you say is the insurance payment and FILE A CLAIM.
4. Start a New Question with this issue. Tell a story so we can wrap our minds around what you know from experience. Apples and Oranges in this thread.

buenos dias

ÇÇÇ

Verizon does offer insurance (a monthly charge) on any of the phones, tablets, etc they sell, so I would assume Sprint would probably offer the same. Not sure what mine would have covered since I did not go for it.

So you have/had a data plan on that iPad? Since you have a 2 year contract, you may have to pay for it - that is how they structure things.  Most have a cancellation fee - you can ask about that.

And, all companies - including insurance - have terms in their contracts that spell out exactly what is covered, what is not covered, and what you have to do to make a claim. It appears that with Sprint's insurance, you are required to file a claim within 60 days So, check your paperwork/contract to see if that is what it says. If it does, you don't have much clout to make a claim now, but you can appeal to the company - but there are no guarantees. They are not legally required to do anything more than what it says in the contract.

Lacifox4

This sounds all too familiar - those pesky fine print clauses limiting the time you have to make a claim (the 60 days you mention?). As you kimono was open wide by the (likely) documented visits and conversations, it appears that you have no wiggle room to push back the loss date to within the 60 day window. Sorry.

The "AppleCare" deal is baffling. AppleCare is NOT insurance against loss or theft - it is a Support and Repair Product* - kinda like an extended warranty. If Sprint Store is not selling AppleCare, they are missing a revenue opportunity. Further, the store employees should not have sent you down such a rabbit trail - on purpose or out of ignorance - it looks like they may have been lying

From http://support.sprint.com/support/service/category/Total_Equipment_Protection-To tal_Equipment_Protection

GREEN is Insurance

*RED is "equivalent" to AppleCare

The insurance deal on your remaining devices... Go around the Retail Store and to the Sprint website and see what happens when you try to buy some.

one can easily purchase AppleCare on devices within a certain period of time after purchase of the device. Seehttp://www.apple.com/support/applecare/purchase/

And now that the ipad is deleted from my ipad account so I just don't get it.

OK. I don't understand the way this is phrased. Let's start over on this issue. Tell us a Story. Start with clarifying which iPad you are talking about being "deleted"? and what you mean by deleted and from where? Paint a mental picture of your actions - beginning to the resulting "absence".

It occurs to me that if you went far enough up the chain of command at Sprint - telling the whole truth and nothing but the truth - and ask "Can I purchase a New iPad and substitute it into the plan I am stuck paying?" (use your own words, but I would practice !! you are, in fact selling the idea - like all things in life. - ÇÇÇ

The "AppleCare" deal is baffling.

Not really. Cell providers are not allowed to sell Applecare+ for iOS devices (which has nothing to do with the insurance offered by them). Only Apple sells it and, if you do not buy your device from Apple, you have to go to an Apple store and let them inspect the device before selling you the Applecare+. Here are the insurance offerings from Verizon:

http://www.verizonwireless.com/support/equipment-protection-overview/?intcmp=Sea rchBanner:insurance:Top

And, the iPad most likely got deleted from her support profile.

I stand corrected. Inspection makes perfect sense.

So Sprint is not one of the "Many" or "select" Apple Authorized Resellers - to which the following refers?

From https://www.apple.com/support/products/faqs.html

Where can I purchase the AppleCare Protection Plan or AppleCare+?

The AppleCare Protection Plan and AppleCare+ are available at the Apple Online Store, Apple Retail Stores, and many Apple-authorized resellers and wireless service providers. AppleCare+ for iPad, AppleCare+ for iPhone, and AppleCare+ for iPod are available in Austria, Canada, China, France, Germany, Hong Kong, Ireland, Italy, Japan, Netherlands, Singapore, Switzerland, the United Kingdom, and the United States.

SNIP

When I purchase the AppleCare Protection Plan or AppleCare+, do I need to register it?

You do not need to register AppleCare+ as it is always automatically registered.

In most cases, if you purchase the AppleCare Protection Plan at the same time as your Apple hardware from the Apple Online Store, the Apple Retail Store, and select Apple resellers, you will not need to register it as your AppleCare agreement will be automatically registered.

With automatic registration, you will receive a proof of coverage, either immediately in the form of a receipt that indicates the end date of your AppleCare product coverage or within thirty days in the form of a Proof of Coverage certificate.

SNIP

I would say probably not - I bought my iPhone at a reseller and was told that they weren't allowed to sell the Applecare+; neither was it available at Verizon. Here is more info:

How to get AppleCare+

  Purchase AppleCare+ together with your new iPad, and you'll be automatically registered in the plan. Add it to your shopping cart during the checkout process when you purchase your new iPad.

Or buy it within 60 days of your iPad purchase:

• At an Apple Retail Store (if AppleCare+ is purchased separately from iPad, inspection of iPad and proof of purchase are required.)
• Or call (800) 275-2273 (requires you to run a remote diagnostic and provide proof of purchase)

from here:

http://store.apple.com/us/product/APP_IPAD_PLUS_AUTO-112700/applecare-plus-for-i pad

Lacifox4

If I were you, I would really do a cost/benefit analysis of buying loss-theft-dmage insurance for your remaining devices = pretty easy

Insurance + Deductible = Expensive (24 months + 1 major loss)

from http://www.tomsguide.com/us/cell-phone-insurance-guide,news-19710.html

NEW iDevices = pricey but maybe not so much?

⬆ click/tap for full size ⬆

Seems replacing out of pocket and putting it on the existing service plan is pretty close to a wash... What IF... you do NOT have a loss/theft/damage claim?

Looks like 3 X 8 X 24 = $576  for all three devices. No losses? One loss(add $100)

Tom'sGuide has very good philosophical discussion quoting some fella that has some credibility.

I could be wrong, but the way I read the OP's 2nd narrative, the AppleCare / Apple Store issue was actually a red-herring to get Laci out of the Store.

It may be that any insurance underwriter would want an inspection for "suffering from a previous condition". It would surprise me if locate.apple.com for her Wichita address didn't turn up a non-carrier AAR/SP that could inspect and sell AppleCare or just perform an inspection for a 3rd party insurer. I personally would not buy it for her 3 devices = too much $.

I had a Pismo stolen out of my Bronco(broke the wing glass) at a restaurant. My "Homeowner's" covered an auto break-in theft ?? Weird - but I did have both home & auto with Allstate. (didn't wait ONE day to claim, though)