kingbrhino
Level 1 (4 points)
Mac OS X

Q: preview app locks quits shuts down computer

Every time I attempt to open preview app it locks mouse for 5-10 seconds, quits, and computer shuts down, any suggestions?

iMac, Mac OS X (10.5.8)

Posted on Mar 5, 2015 10:38 AM

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kingbrhino

Q: preview app locks quits shuts down computer

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  • by brenden dv,

    brenden dv brenden dv Mar 7, 2015 8:05 AM in response to kingbrhino
    Community Specialists
    Mar 7, 2015 8:05 AM in response to kingbrhino

    Hello kingbrhino,

     

    I'm sorry to hear you are having this issue with your iMac. If your computer is hard hanging or actually shutting down when you launch Preview, you may be experiencing a form of kernel panic. If that is the case, you may find the troubleshooting steps outlined in the following article helpful:

     

    OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support

     

    Sincerely,

    - Brenden

  • by Eric Root,

    Eric Root Eric Root Mar 7, 2015 11:38 AM in response to kingbrhino
    Level 9 (74,218 points)
    iTunes
    Mar 7, 2015 11:38 AM in response to kingbrhino
    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

     

    Try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.

     

     

    Safe Mode - About

     

     

    Safe Mode - Yosemite

  • by kingbrhino,

    kingbrhino kingbrhino Mar 10, 2015 11:03 AM in response to brenden dv
    Level 1 (4 points)
    Mac OS X
    Mar 10, 2015 11:03 AM in response to brenden dv

    Here is the report info:

    Process:               Preview [968]

    Path:                  /Applications/Preview.app/Contents/MacOS/Preview

    Identifier:            com.apple.Preview

    Version:               8.0 (859.7)

    Build Info:            Preview-859007000000000~1

    Code Type:             X86-64 (Native)

    Parent Process:        ??? [1]

    Responsible:           Preview [968]

    User ID:               502

     

     

    Date/Time:             2015-03-10 11:00:59.630 -0700

    OS Version:            Mac OS X 10.10.2 (14C109)

    Report Version:        11

    Anonymous UUID:        DA5FBD1C-CEBE-B701-0B6E-5405E68BDACE

     

     

    Sleep/Wake UUID:       4B1F58F6-F788-4456-850A-7C2C4D3E6AAE

     

     

    Time Awake Since Boot: 9600 seconds

    Time Since Wake:       8100 seconds

     

     

    Crashed Thread:        2  Dispatch queue: CA::CG::Queue

     

     

    Exception Type:        EXC_CRASH (SIGABRT)

    Exception Codes:       0x0000000000000000, 0x0000000000000000

     

     

    Application Specific Information:

    abort() called

     

     

    Application Specific Signatures:

    Graphics kernel error: 0xfffffffd