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cannot longer connect to appstore safter softwareupdate

can no lnher connect to appstore or itunes after softwareupdate

Posted on Mar 5, 2015 2:13 PM

Reply
1 reply

Mar 7, 2015 12:15 PM in response to marcknoops

Hello marcknoops,


Thanks for using Apple Support Communities.


From your post I see you're unable to connect to the iTunes Store or App Store on your iPhone. To help resolve this issue please follow the directions below.


Troubleshoot issues on an iPhone, iPad, or iPod touch


If you haven't been able to connect to the iTunes Store:

  • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
  • Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking
    Check for Update
    on your device's Summary page.
  • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
  • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
  • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
  • Try resetting (turning off and then on again) your Wi-Fi router.
  • If the issue persists, try troubleshooting your Wi-Fi networks and connections.



Can't connect to the iTunes Store - Apple Support


Have a great weekend,

Alex H.

cannot longer connect to appstore safter softwareupdate

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