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Jul 6, 2016 12:57 AM in response to Harvtronby jerrymichael24,Thank you so much. This worked perfectly. I would go to usage storage and delete it but it would always come back. My app version was 2.5.1 So I went into App Store/ app purchase/ not on this iPhone/ and basically installed every app that was version 2.5.1 I had about 5 different apps. The weird thing is the one that was messing up my backup was the newest of all the apps and it wouldn't install right away. It took a few times to try and download it. When it finally did download it was greyed out. I just held the app until toggle mode came on and deleted it. And it worked!!! Right away I was able to back up my phone. Thanks !!!
