How to restore shuffle second generation

Hi, richard.

Thank you for visiting Apple Support Communities.

I understand that you want to restore your iPod shuffle. Here are the system requirements for an iPod shuffle and using iTunes on Windows 7. I have also included the steps for restoring an iPod.

PC with USB 2.0 port; Windows 7, Vista, or XP Home or Professional (SP3) or later; and iTunes 10.7 or later

iPod shuffle

Use iTunes to restore your iOS device to factory settings

-Jason H.

click on your iPod in iTunes, on your Mac or PC, and in the summary section, click Restore iPod.