Hi,
I am trying to address a product misrepresentation by Apple employees at Soho Store in New York. I am currently out of the US for two months, difficult to communicate with apple support via chat or phone and trying to find out senior employees to communicate to about my issue. Does anyone have a mail or email address that I can address to? Thank you
iPhone 6 Plus, iOS 8.1.3
Issues involving an Apple Store Employee should be directed to the Apple Store Manager of that location.
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What, exactly, was the misrepresentation?
Thank you
i know it be best go back to store but im out of country
i purchased 6+ out of contract full price at Apple store for a two months trip overseas I wanted to use local SIM cards
i was assured by salesperson that I was purchasing unlocked phone and had her superior confirm this. Also phone had defect so when Genius Bar people replaced it I was assured I had unlocked phone.
several hours before my flight I put in a local sim card from Israel I purchased and found out it was locked to my US provider ATT.
Did you put a US AT&T SIM card in the device previously?
Yes I did use phone in us with my att account
do you think that's why when tech guy at Genius Bar checked to confirm , after he put in my ATT SIM card in phone that's its unlocked status changed after a while?
Email address for Grievances
