iMac continues to run slow (mainly Safari) and hangs up.
Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck a diagnostic tool that was developed by one of the most respected users here (and recommended by Apple Support personnel) in the ASC to help identify the more obvious culprits.
You may have other issues than a bunch of cookies or a full history.
But to do what you are asking,
go to Safari and
pull down the Menu and select 4th item,
Clear History and Website Data...
my Safari menu looks different than yours. There is a "Safari Reset", rather than "clear history and website data". I'm reluctant to clear everything in that list.
I ran Etrecheck and am trying to paste the results in a reply to you. Not working for me
There's an option to copy the report to the clipboard. Then just put the cursor in the reply field and use the Command + V paste command. I usually select all in the report window, copy and then pasted.
EtreCheck version: 2.1.8 (121)
Report generated March 6, 2015 at 3:10:39 PM CST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2010) (Technical Specifications)
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.9.5 (13F34) - Time since boot: 0:32:41
Disk Information: ℹ️
ST3500418AS disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 458.48 GB (386.29 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 40.76 GB (22.35 GB free)
PIONEER DVD-RW DVRTS09
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[loaded] com.carbonite.launchd.carbonitealerts.plist [Click for support]
[running] com.carbonite.launchd.carbonitestatus.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.carbonite.launchd.carbonitedaemon.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
Google Drive Application (/Applications/Google Drive.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
MacUpdate Desktop Application Hidden (/Applications/MacUpdate Desktop.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 2.3.8.1 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.5 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Picasa: Version: 1.0 [Click for support]
WebEx64: Version: 1.0 - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
Add To Amazon Wish List
3rd Party Preference Panes: ℹ️
Carbonite [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 458.48 GB Disk used: 72.19 GB
Destinations:
My Passport for Mac [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 72.19 GB X 3)
Top Processes by CPU: ℹ️
14% mdworker
6% mds
4% WindowServer
1% PluginProcess
0% fontd
Top Processes by Memory: ℹ️
387 MB PluginProcess
168 MB ocspd
155 MB Safari
137 MB com.apple.IconServicesAgent
99 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
242 MB Free RAM
1.84 GB Active RAM
1.61 GB Inactive RAM
598 MB Wired RAM
706 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 6, 2015, 02:37:00 PM Self test - passed
Mar 6, 2015, 12:20:40 PM /Users/[redacted]/Library/Logs/DiagnosticReports/helpd_2015-03-06-122040_[redac ted].crash
EtreCheck version: 2.1.8 (121)
Report generated March 6, 2015 at 3:10:39 PM CST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2010) (Technical Specifications)
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.9.5 (13F34) - Time since boot: 0:32:41
Disk Information: ℹ️
ST3500418AS disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 458.48 GB (386.29 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 40.76 GB (22.35 GB free)
PIONEER DVD-RW DVRTS09
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[loaded] com.carbonite.launchd.carbonitealerts.plist [Click for support]
[running] com.carbonite.launchd.carbonitestatus.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.carbonite.launchd.carbonitedaemon.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
Google Drive Application (/Applications/Google Drive.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
MacUpdate Desktop Application Hidden (/Applications/MacUpdate Desktop.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 2.3.8.1 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.5 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Picasa: Version: 1.0 [Click for support]
WebEx64: Version: 1.0 - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
Add To Amazon Wish List
3rd Party Preference Panes: ℹ️
Carbonite [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 458.48 GB Disk used: 72.19 GB
Destinations:
My Passport for Mac [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 72.19 GB X 3)
Top Processes by CPU: ℹ️
14% mdworker
6% mds
4% WindowServer
1% PluginProcess
0% fontd
Top Processes by Memory: ℹ️
387 MB PluginProcess
168 MB ocspd
155 MB Safari
137 MB com.apple.IconServicesAgent
99 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
242 MB Free RAM
1.84 GB Active RAM
1.61 GB Inactive RAM
598 MB Wired RAM
706 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 6, 2015, 02:37:00 PM Self test - passed
Mar 6, 2015, 12:20:40 PM /Users/[redacted]/Library/Logs/DiagnosticReports/helpd_2015-03-06-122040_[redac ted].crash
EtreCheck version: 2.1.8 (121)
Report generated March 6, 2015 at 3:10:39 PM CST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2010) (Technical Specifications)
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.9.5 (13F34) - Time since boot: 0:32:41
Disk Information: ℹ️
ST3500418AS disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 458.48 GB (386.29 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 40.76 GB (22.35 GB free)
PIONEER DVD-RW DVRTS09
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[loaded] com.carbonite.launchd.carbonitealerts.plist [Click for support]
[running] com.carbonite.launchd.carbonitestatus.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.carbonite.launchd.carbonitedaemon.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
Google Drive Application (/Applications/Google Drive.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
MacUpdate Desktop Application Hidden (/Applications/MacUpdate Desktop.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 2.3.8.1 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.5 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Picasa: Version: 1.0 [Click for support]
WebEx64: Version: 1.0 - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
Add To Amazon Wish List
3rd Party Preference Panes: ℹ️
Carbonite [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 458.48 GB Disk used: 72.19 GB
Destinations:
My Passport for Mac [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 72.19 GB X 3)
Top Processes by CPU: ℹ️
14% mdworker
6% mds
4% WindowServer
1% PluginProcess
0% fontd
Top Processes by Memory: ℹ️
387 MB PluginProcess
168 MB ocspd
155 MB Safari
137 MB com.apple.IconServicesAgent
99 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
242 MB Free RAM
1.84 GB Active RAM
1.61 GB Inactive RAM
598 MB Wired RAM
706 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 6, 2015, 02:37:00 PM Self test - passed
Mar 6, 2015, 12:20:40 PM /Users/[redacted]/Library/Logs/DiagnosticReports/helpd_2015-03-06-122040_[redac ted].crash
EtreCheck version: 2.1.8 (121)
Report generated March 6, 2015 at 3:10:39 PM CST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2010) (Technical Specifications)
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.9.5 (13F34) - Time since boot: 0:32:41
Disk Information: ℹ️
ST3500418AS disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 458.48 GB (386.29 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 40.76 GB (22.35 GB free)
PIONEER DVD-RW DVRTS09
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[loaded] com.carbonite.launchd.carbonitealerts.plist [Click for support]
[running] com.carbonite.launchd.carbonitestatus.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.carbonite.launchd.carbonitedaemon.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
Google Drive Application (/Applications/Google Drive.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
MacUpdate Desktop Application Hidden (/Applications/MacUpdate Desktop.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 2.3.8.1 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.5 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Picasa: Version: 1.0 [Click for support]
WebEx64: Version: 1.0 - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
Add To Amazon Wish List
3rd Party Preference Panes: ℹ️
Carbonite [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 458.48 GB Disk used: 72.19 GB
Destinations:
My Passport for Mac [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 72.19 GB X 3)
Top Processes by CPU: ℹ️
14% mdworker
6% mds
4% WindowServer
1% PluginProcess
0% fontd
Top Processes by Memory: ℹ️
387 MB PluginProcess
168 MB ocspd
155 MB Safari
137 MB com.apple.IconServicesAgent
99 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
242 MB Free RAM
1.84 GB Active RAM
1.61 GB Inactive RAM
598 MB Wired RAM
706 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 6, 2015, 02:37:00 PM Self test - passed
Mar 6, 2015, 12:20:40 PM /Users/[redacted]/Library/Logs/DiagnosticReports/helpd_2015-03-06-122040_[redac ted].crash
4 copies of the report is a bit of overkill. The only item I see that might be contributing to the slowdown is Carbonite. If it's backing up all the time to the clouds that could be a factor. Try not launching it at boot time and run for a while to see if there's any improvement. If so then just run it at the end of the day when you're not working heavily on the Mac.
Are you backing up your iPhoto Library with Carbonite to the cloud? You do know that you won't be able to recover a working library as there are no cloud backup services that backup to servers formatted OS X Extended (journaled) which iPhoto requires.
Just a heads up.
sorry for the overkill, I couldn't see that it worked so I tried several times. When I came back in and saw that, I tried to delete, but apparently that didn't work either
A few months back I was working on this and we eliminated Carbonite, I uninstalled it and used a backup drive. I really didn't see improvement while Carbonite was gone. I'm at a loss.
But thanks anyway.
Google software also is known to slow performance. You might turn off Google drive for a bit and see if there's any improvement.
Launch Activity Monitor and monitor the CPU usage during your normal work day. See if any particular process or app is hogging CPUs.
Give this a try: boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and repair both the disk permissions and the disk. Reboot normally.
Adding additional RAM will help. Apple now offers 8 GB as the default minimal amount of RAM on most all new Macs. However, the report doesn't show any excessive RAM usage, i.e. Page-outs so that would be a last resort sort of thing.
Have you tried Firefox and see if it experiences the same slowness? Worth a test.
In addition to memory upgrade that Old Toad suggests, how about considering an upgrade to Yosemite instead of OS X 10.9.5
Another thought, try another browser such as SeaMonkey to compare against Safari.
http://www.seamonkey-project.org
It is quite fast.
how do I clear out cookies, history.
