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not able to print in color after changing cartridge

Hi.

Using a Mac OS X 10.6.8 with an HP Officejet J6480 printer. No problems in the past but just changed both black and white and color cartridges (new- not refurbished) and it's not working. When I look at a preview it's also only in B&W. I've tried deleting the printer in preferences and then adding it back with no success. (when I ran a color test on the printer it worked fine (printed in color).

Any ideas?

Mac mini, Mac OS X (10.6.8)

Posted on Mar 6, 2015 12:50 PM

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not able to print in color after changing cartridge

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