Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

performance issues with Imac intel 2011 27 inch..

I have an 2011 imac 3,4 GHz Intel Core i7 with 16 GB 1333 MHz DDR3 RAM.

Since a few months i noticed performance issues with FCPX, where before it would run through video it shows sometimes the color ball. Now the computer is slow in starting up and shutting down also. Ran disk utility but to no avail. I am now considering reinstalling mavericks.

But I ran etrecheck.

here are the results, please who can help me? I use this computer to edit and about everything else.


copied:


Problem description:

slow start and slow quit of computer. Performance issues with fcpx and other programms.


EtreCheck version: 2.1.8 (121)

Report generated 6 maart 2015 21:49:31 CET

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Technical Specifications)

iMac - model: iMac12,2

1 3.4 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

AMD Radeon HD 6970M - VRAM: 1024 MB

iMac 2560 x 1440


System Software: ℹ️

OS X 10.9.4 (13E28) - Time since boot: 0:7:46


Disk Information: ℹ️

WDC WD1001FALS-403AA0 disk1 : (1 TB)

EFI (disk1s1) <not mounted> : 210 MB

MacintoshHD2 (disk1s2) /Volumes/MacintoshHD2 : 999.86 GB (152.18 GB free)


APPLE SSD TS256C disk0 : (251 GB)

EFI (disk0s1) <not mounted> : 210 MB

MacintoshHD (disk0s2) / : 250.14 GB (62.78 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-STDVDRW GA32N


USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Mitsumi Electric Hub in Apple Extended USB Keyboard

Logitech USB-PS/2 Optical Mouse

Mitsumi Electric Apple Extended USB Keyboard

Western Digital Ext HDD 1021 2 TB

EFI (disk2s1) <not mounted> : 210 MB

datavideo (disk2s2) /Volumes/datavideo : 1.37 TB (133.89 GB free)

prive (disk2s3) /Volumes/prive : 627.23 GB (68.13 GB free) - 7 errors


Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Lexar USB_3_0 Reader

Seagate Expansion Desk 3 TB

EFI (disk3s1) <not mounted> : 315 MB

downloads (disk3s2) /Volumes/downloads : 249.18 GB (138.35 GB free)

BackUpBro (disk3s3) /Volumes/BackUpBro : 2.75 TB (1.03 TB free)

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

G-Technology G-RAID with Thunderbolt


Configuration files: ℹ️

/etc/sysctl.conf - Exists


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Applications/Toast 11 Titanium/Spin Doctor.app

[not loaded] com.hzsystems.terminus.driver (4) [Click for support]


/Library/Extensions

[not loaded] com.Avid.driver.AvidDX (5.9.1 - SDK 10.8) [Click for support]

[not loaded] com.blackmagic-design.desktopvideo.iokit.driver (10.1.4 - SDK 10.8) [Click for support]

[not loaded] com.blackmagic-design.desktopvideo.iokit.framebufferdriver (10.1.4 - SDK 10.8) [Click for support]

[not loaded] com.blackmagic-design.desktopvideo.multibridge.iokit.driver (10.1.4 - SDK 10.8) [Click for support]

[not loaded] com.blackmagic-design.driver.BlackmagicIO (10.1.4 - SDK 10.8) [Click for support]


/Library/Extensions/DeckLink_Driver.kext/Contents/PlugIns

[not loaded] com.blackmagic-design.desktopvideo.firmware (10.1.4 - SDK 10.8) [Click for support]


/System/Library/Extensions

[not loaded] at.obdev.nke.LittleSnitch (3876 - SDK 10.8) [Click for support]

[not loaded] com.SafeNet.driver.Sentinel (7.5.2) [Click for support]

[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Click for support]

[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]


/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Click for support]

[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Click for support]

[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Click for support]

[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Click for support]


/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Click for support]


Startup Items: ℹ️

Digidesign Mbox 2: Path: /Library/StartupItems/Digidesign Mbox 2

DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader

Startup items are obsolete in OS X Yosemite


Problem System Launch Agents: ℹ️

[running] com.paragon.NTFS.notify.plist [Click for support]


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.CS4ServiceManager.plist [Click for support]

[loaded] com.avid.ApplicationManager.plist [Click for support]

[loaded] com.avid.backgroundservicesmanager.plist [Click for support]

[loaded] com.avid.dmfsupportsvc.plist [Click for support]

[loaded] com.avid.interplay.dmfservice.plist [Click for support]

[loaded] com.avid.interplay.editortranscode.plist [Click for support]

[loaded] com.avid.transcodeserviceworker.plist [Click for support]

[running] com.blackmagic-design.DesktopVideoFirmwareUpdater.plist [Click for support]

[failed] com.brother.LOGINserver.plist [Click for support] [Click for details]

[loaded] com.paragon.updater.plist [Click for support]

[failed] com.teamviewer.teamviewer.plist [Click for support] [Click for details]

[failed] com.teamviewer.teamviewer_desktop.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.adobe.versioncueCS4.plist [Click for support]

[loaded] com.avid.AMCUninstaller.plist [Click for support]

[running] com.avid.interplay.editorbroker.plist [Click for support]

[running] com.avid.interplay.editortranscodestatus.plist [Click for support]

[loaded] com.blackmagic-design.desktopvideo.XPCService.plist [Click for support]

[running] com.blackmagic-design.DesktopVideoHelper.plist [Click for support]

[running] com.blackmagic-design.streaming.BMDStreamingServer.plist [Click for support]

[not loaded] com.digidesign.fwfamily.helper.plist [Click for support]

[running] com.edb.launchd.postgresql-8.4.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.noiseindustries.FxFactory.FxPlug.plist [Click for support]

[loaded] com.noiseindustries.FxFactory.plist [Click for support]

[running] com.paceap.eden.licensed.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[failed] com.teamviewer.teamviewer_service.plist [Click for support]

[loaded] jp.co.canon.MasterInstaller.plist [Click for support]

[loaded] PACESupport.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Programma Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins: ℹ️

Default Browser: Version: 537 - SDK 10.9

OfficeLiveBrowserPlugin: Version: 12.2.6 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0 - SDK 10.8

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

AdobePDFViewer: Version: 11.0.0 - SDK 10.6 [Click for support]

EPPEX Plugin: Version: 10.0 [Click for support]

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version


User internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 7.0 [Click for support]


Audio Plug-ins: ℹ️

DVCPROHDAudio: Version: 1.3.2


3rd Party Preference Panes: ℹ️

Blackmagic Desktop Video [Click for support]

DigidesignMbox2 [Click for support]

Digidesign Mbox 2 Pro [Click for support]

Flash Player [Click for support]

Paragon NTFS for Mac ® OS X [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

MacintoshHD: Disk size: 250.14 GB Disk used: 187.36 GB

downloads: Disk size: 249.18 GB Disk used: 110.84 GB

Destinations:

G-RAID with Thunderbolt [Local]

Total size: 8.00 TB

Total number of backups: 6

Oldest backup: 2014-04-08 14:24:41 +0000

Last backup: 2014-09-24 21:58:28 +0000

Size of backup disk: Excellent

Backup size 8.00 TB > (Disk size 499.32 GB X 3)


Top Processes by CPU: ℹ️

2% Google Chrome

1% WindowServer

0% opendirectoryd

0% mds

0% dpd


Top Processes by Memory: ℹ️

206 MB mds_stores

172 MB com.apple.IconServicesAgent

155 MB Google Chrome

137 MB Dock

113 MB Google Chrome Helper


Virtual Memory Information: ℹ️

10.02 GB Free RAM

4.36 GB Active RAM

1.35 GB Inactive RAM

1.44 GB Wired RAM

1.24 GB Page-ins

0 B Page-outs


Diagnostics Information: ℹ️

Mar 6, 2015, 09:37:26 PM Self test - passed

Mar 6, 2015, 08:15:56 PM /Library/Logs/DiagnosticReports/Mail_2015-03-06-201556_[redacted].hang

Posted on Mar 6, 2015 1:01 PM

Reply
3 replies

Mar 6, 2015 3:29 PM in response to davidpauls

Where is the video file(s) located that is/are giving you this problem? You have a disk that may be failing:

Western Digital Ext HDD 1021 2 TB

EFI (disk2s1) <not mounted> : 210 MB

datavideo (disk2s2) /Volumes/datavideo : 1.37 TB (133.89 GB free)

prive (disk2s3) /Volumes/prive : 627.23 GB (68.13 GB free) - 7 errors

Run Disk Utility on it and repair the disk. If it doesn't report no errors the first time try a couple additional runs. Also rerun Etrecheck afterward do see if it reports any errors. I'd back it up right away just in case.


Also are you aware of this replacement program for your particular Mac? iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program - Apple Support. It's good up to 4 years from the purchase of the iMac. If you quality you may not have any problems but keep a sharp eye out for any graphic issues. I had mine in last summer and had it replaced.

User uploaded file

Mar 7, 2015 5:14 AM in response to Old Toad

Thanks for the info but I do not have any problems with my videocard. At least none that are described in the article. Its the start up and close down of the computer that worries me. Its so slow I am looking at a white screen for at least a minute before I see the mac starting. After it has started up it remains slow for a while, simple tasks like calling up a finder menu make the spinning color bal appear. I do not write video to that particular external disk. .I have another special dedicated hard drive I bought recently. I will show it you. However when I disconnected the disk Prive, the computer needed less time to start up.

Mar 7, 2015 5:22 AM in response to davidpauls

Problem description:

disk problems


EtreCheck version: 2.1.8 (121)

Report generated 7 maart 2015 14:16:18 CET

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Technical Specifications)

iMac - model: iMac12,2

1 3.4 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

AMD Radeon HD 6970M - VRAM: 1024 MB

iMac 2560 x 1440


System Software: ℹ️

OS X 10.9.4 (13E28) - Time since boot: 0:19:51


Disk Information: ℹ️

WDC WD1001FALS-403AA0 disk1 : (1 TB)

EFI (disk1s1) <not mounted> : 210 MB

MacintoshHD2 (disk1s2) /Volumes/MacintoshHD2 : 999.86 GB (152.18 GB free)


APPLE SSD TS256C disk0 : (251 GB)

EFI (disk0s1) <not mounted> : 210 MB

MacintoshHD (disk0s2) / : 250.14 GB (62.97 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-STDVDRW GA32N


HGST HDS724040ALE640 disk2 : (4 TB)

EFI (disk2s1) <not mounted> : 210 MB

disk2s2 (disk2s2) <not mounted> : 4.00 TB

Boot OS X (disk2s3) <not mounted> : 134 MB - one error


HGST HDS724040ALE640 disk3 : (4 TB)

EFI (disk3s1) <not mounted> : 210 MB

disk3s2 (disk3s2) <not mounted> : 4.00 TB

Boot OS X (disk3s3) <not mounted> : 134 MB


USB Information: ℹ️

Mitsumi Electric Hub in Apple Extended USB Keyboard

Logitech USB-PS/2 Optical Mouse

Mitsumi Electric Apple Extended USB Keyboard

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Lexar USB_3_0 Reader

Seagate Expansion Desk 3 TB

EFI (disk5s1) <not mounted> : 315 MB

downloads (disk5s2) /Volumes/downloads : 249.18 GB (138.35 GB free)

BackUpBro (disk5s3) /Volumes/BackUpBro : 2.75 TB (1.03 TB free)

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

G-Technology G-RAID with Thunderbolt


Configuration files: ℹ️

/etc/sysctl.conf - Exists


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Applications/Toast 11 Titanium/Spin Doctor.app

[not loaded] com.hzsystems.terminus.driver (4) [Click for support]


/Library/Extensions

[not loaded] com.Avid.driver.AvidDX (5.9.1 - SDK 10.8) [Click for support]

[not loaded] com.blackmagic-design.desktopvideo.iokit.driver (10.1.4 - SDK 10.8) [Click for support]

[not loaded] com.blackmagic-design.desktopvideo.iokit.framebufferdriver (10.1.4 - SDK 10.8) [Click for support]

[not loaded] com.blackmagic-design.desktopvideo.multibridge.iokit.driver (10.1.4 - SDK 10.8) [Click for support]

[not loaded] com.blackmagic-design.driver.BlackmagicIO (10.1.4 - SDK 10.8) [Click for support]


/Library/Extensions/DeckLink_Driver.kext/Contents/PlugIns

[not loaded] com.blackmagic-design.desktopvideo.firmware (10.1.4 - SDK 10.8) [Click for support]


/System/Library/Extensions

[not loaded] at.obdev.nke.LittleSnitch (3876 - SDK 10.8) [Click for support]

[not loaded] com.SafeNet.driver.Sentinel (7.5.2) [Click for support]

[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Click for support]

[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]


/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Click for support]

[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Click for support]

[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Click for support]

[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Click for support]


/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Click for support]


Startup Items: ℹ️

Digidesign Mbox 2: Path: /Library/StartupItems/Digidesign Mbox 2

DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader

Startup items are obsolete in OS X Yosemite


Problem System Launch Agents: ℹ️

[running] com.paragon.NTFS.notify.plist [Click for support]


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.CS4ServiceManager.plist [Click for support]

[running] com.avid.ApplicationManager.plist [Click for support]

[running] com.avid.backgroundservicesmanager.plist [Click for support]

[loaded] com.avid.dmfsupportsvc.plist [Click for support]

[loaded] com.avid.interplay.dmfservice.plist [Click for support]

[loaded] com.avid.interplay.editortranscode.plist [Click for support]

[loaded] com.avid.transcodeserviceworker.plist [Click for support]

[running] com.blackmagic-design.DesktopVideoFirmwareUpdater.plist [Click for support]

[failed] com.brother.LOGINserver.plist [Click for support] [Click for details]

[loaded] com.paragon.updater.plist [Click for support]

[failed] com.teamviewer.teamviewer.plist [Click for support] [Click for details]

[failed] com.teamviewer.teamviewer_desktop.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.adobe.versioncueCS4.plist [Click for support]

[loaded] com.avid.AMCUninstaller.plist [Click for support]

[running] com.avid.interplay.editorbroker.plist [Click for support]

[running] com.avid.interplay.editortranscodestatus.plist [Click for support]

[loaded] com.blackmagic-design.desktopvideo.XPCService.plist [Click for support]

[running] com.blackmagic-design.DesktopVideoHelper.plist [Click for support]

[running] com.blackmagic-design.streaming.BMDStreamingServer.plist [Click for support]

[not loaded] com.digidesign.fwfamily.helper.plist [Click for support]

[running] com.edb.launchd.postgresql-8.4.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.noiseindustries.FxFactory.FxPlug.plist [Click for support]

[loaded] com.noiseindustries.FxFactory.plist [Click for support]

[running] com.paceap.eden.licensed.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[failed] com.teamviewer.teamviewer_service.plist [Click for support]

[loaded] jp.co.canon.MasterInstaller.plist [Click for support]

[loaded] PACESupport.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Programma Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins: ℹ️

Default Browser: Version: 537 - SDK 10.9

OfficeLiveBrowserPlugin: Version: 12.2.6 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0 - SDK 10.8

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

AdobePDFViewer: Version: 11.0.0 - SDK 10.6 [Click for support]

EPPEX Plugin: Version: 10.0 [Click for support]

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version


User internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 7.0 [Click for support]


Audio Plug-ins: ℹ️

DVCPROHDAudio: Version: 1.3.2


3rd Party Preference Panes: ℹ️

Blackmagic Desktop Video [Click for support]

DigidesignMbox2 [Click for support]

Digidesign Mbox 2 Pro [Click for support]

Flash Player [Click for support]

Paragon NTFS for Mac ® OS X [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

MacintoshHD: Disk size: 250.14 GB Disk used: 187.17 GB

downloads: Disk size: 249.18 GB Disk used: 110.83 GB

Destinations:

G-RAID with Thunderbolt [Local]

Total size: 8.00 TB

Total number of backups: 6

Oldest backup: 2014-04-08 14:24:41 +0000

Last backup: 2014-09-24 21:58:28 +0000

Size of backup disk: Excellent

Backup size 8.00 TB > (Disk size 499.32 GB X 3)


Top Processes by CPU: ℹ️

2% WindowServer

1% fontd

0% firefox

0% AvidApplicationManager

0% AppleSpell


Top Processes by Memory: ℹ️

498 MB firefox

241 MB mds_stores

172 MB com.apple.IconServicesAgent

137 MB Dock

100 MB java


Virtual Memory Information: ℹ️

12.33 GB Free RAM

2.39 GB Active RAM

1.11 GB Inactive RAM

1.34 GB Wired RAM

934 MB Page-ins

0 B Page-outs


Diagnostics Information: ℹ️

Mar 7, 2015, 01:56:19 PM Self test - passed

Mar 6, 2015, 08:15:56 PM /Library/Logs/DiagnosticReports/Mail_2015-03-06-201556_[redacted].hang

performance issues with Imac intel 2011 27 inch..

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.