Cannot get users iCloud password

Take the phone and proof of company ownership to Apple. If you can prove ownership of the device, they can remove the activation lock.

Then, rewrite your policies and procedures to prohibit employees from setting up their personal iCloud accounts on iOS devices and possibly to withhold the cost of a replacement phone from their final paycheck should they turn it in in an unusable state.

Hmm..yeah that could cause a lot of headache. The best way to by pass that is by calling applecare 1800-MYAPPLE for assistance. They will help you delete the iCloud account from the iPhone. But you will need to provide proof of purchase for them to verify that your company actually did purchase the iPhone. Hope this helps.

Then try calling the relevant number from here

Contact Apple for help with Apple ID account security - Apple Support

They specifically handle Security ,or do you have an Apple Business advisor

either way the discussion will be rigorous to ensure you are genuine

grizzz_man wrote:

Thank you but that is not a real option... we have no Apple stores and the vendor we got it from says "***** to be you" (not those exact words).

Then contact Apple Account Security. Use the Contact Us link at the bottom of the page. You'll probably need to speak to the Enterprise department for this, since it's a business owned device.

What "vendor" did you get the phone from? If you got it from an unauthorized source, then you're hosed. You may as well recycle it.

As I suggested expect the "Spanish Inquisition"😉

or get removed ,eh ?🙂

grizzz_man wrote:

Called Apple and they sent me over to Apple Enterprise. Furnished them with the receipt for the phone and they will do the Activation Unlock for us. your help

Thanks everyone for all your help.

BTW if anyone needs this, here is the Apple enterprise phone number: 866-752-7753 option 2 then option 3

Thanks again

So good to see that you solved your own question...