Michael J Brady
Level 1 (0 points)

Q: wifi drops out every 5-10 minutes, any update available?

I have been having a problem with the WiFi of late, it locks out, not only the iMac, but every computer and router on the common net, The problem is with the WiFi unit in the IMac, could you please advise if there is a software update, or something that can be done to resolve this problem.

 

Many thanks.

 

Michael J Brady

Posted on Mar 7, 2015 1:51 AM

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Michael J Brady

Q: wifi drops out every 5-10 minutes, any update available?

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  • by sterling r,

    sterling r sterling r Mar 8, 2015 2:47 PM in response to Michael J Brady
    Community Specialists
    Mar 8, 2015 2:47 PM in response to Michael J Brady

    Hello Michael,

     

    If you are still having issues with your Wi-Fi connectivity, I would recommend using the wireless diagnostics to help determine what is happening:

     

    About Wireless Diagnostics

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling

  • by Baby Boomer (USofA),

    Baby Boomer (USofA) Baby Boomer (USofA) Mar 8, 2015 6:52 PM in response to Michael J Brady
    Level 9 (57,660 points)
    Mar 8, 2015 6:52 PM in response to Michael J Brady

    advise if there is a software update

     

    You can check it yourself by going to the App Store/Software Update.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Wave Siggy.gif

  • by yellow6,

    yellow6 yellow6 Mar 9, 2015 1:53 PM in response to sterling r
    Level 1 (0 points)
    Mar 9, 2015 1:53 PM in response to sterling r

    i also have this problem and spent a couple of hours on live chat with someone a few weeks back, but didn't manage to resolve it.

    he sent me a mail with a link to upload the diagnostic files but the link didn't give me an upload option so that was no use.

    wifi isn't stable long enough to check the App Store (but works fine on my trust old MacBook and every other device in the house)

     

    given the number of times this comes up on these forums, surely it must be a recognised hardware/software issue?

  • by Baby Boomer (USofA),

    Baby Boomer (USofA) Baby Boomer (USofA) Mar 10, 2015 4:57 PM in response to yellow6
    Level 9 (57,660 points)
    Mar 10, 2015 4:57 PM in response to yellow6

    yellow6 wrote:

     

    i also have this problem and spent a couple of hours on live chat with someone a few weeks back, but didn't manage to resolve it.

    Please detail ALL you have done so far in the way of troubleshooting?  Need this info to avoid the been there done that scenarios.

     

    he sent me a mail with a link to upload the diagnostic files but the link didn't give me an upload option so that was no use.

    Why didn't he send you another when you reported this?

     

    wifi isn't stable long enough to check the App Store (but works fine on my trust old MacBook and every other device in the house)

    Why didn't you use the ethernet?  iMac is a desktop.

     

    given the number of times this comes up on these forums, surely it must be a recognised hardware/software issue?

    Unknown since you did not provide any details on anything!  If using Yosemite then you better get comfortable while reading---> OSX Yosemite Wifi issues

    When posting in Apple Communties/Forums/Message Boards.......It would help us to know which Mac model you have, which OS & version you're using, how much RAM, etc. You can have this info displayed on the bottom of every post by completing your system profile and filling in the information asked for.

    Click on your name Welcome "your name."

    Click on your name link

    Screen_Shot_2015-02-19_at_Thu__Feb_19__2015-3_24_32_PM.png

    Click on the BIO tab.  Scroll down to the bottom till you see "My Products."  This is the section where you can edit your profile.

     

     

    CLICKY CLICK-----> Help us to help you on these forums

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Wave Siggy.gif

  • by yellow6,

    yellow6 yellow6 Mar 11, 2015 1:13 PM in response to Baby Boomer (USofA)
    Level 1 (0 points)
    Mar 11, 2015 1:13 PM in response to Baby Boomer (USofA)

    nice to see new people are greeted with a hearty welcome.

     

    so i figured how to clickety click, not easy for me, and added the details of my iMac.  now to start reading

     

    I replied to the email about the link - never had a response, that's why didn't send another

     

    ethernet is a great idea, aside from the broadband hub being the other end of the house so unless i carry the iMac upstairs it's not so practical

     

    thanks anyhow