Q: Unable to factory reset or update software
My 2.5 year old iPhone 5 (64GB) turned itself off, and all it does now is show the white apple screen, black out, and flash the white apple screen, over and over again.
When I do a hard reset, it shows the "connect to iTunes" screen. From the latest version iTunes, it says that I need to update to iOS 8.1.3, but my iPhone blanks out in the middle of the update, disconnecting from the computer. It does the same thing when I try to do a factory reset. It goes as far as the white apple screen with the progress bar underneath the apple logo, before blacking out.
I'm seeing mostly error code 4013.
A few days before this total crash, my phone was crashing, but still able to restart. The majority of the time it was when I opened the facebook app.
5 months ago, I had my iPhone's battery replaced for free under the Apple Battery Replacement Program.
How can I fix my phone? Please help!
iPhone 5, iOS 8.1.2
Posted on Mar 7, 2015 5:50 AM
