Airport Time Capsule

Question

Airport Time Capsule

I need help to set up the Airport time capsule?

Airport Time Capsule 802.11ac, OS X Yosemite (10.10.2)

Posted on Mar 7, 2015 11:03 AM

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Answer 1

Bob Timmons

Level 10

185,036 points

Mar 7, 2015 11:15 AM in response to anthonyfrommiremont

We can help, but you will need to remember that we cannot see your network devices, nor can we know what you might be thinking.

At this point, we know that you have a Time Capsule and a Mac running OS X Yosemite, but that is all that we know.

We don't know things like......

The make and model number of modem to which the Time Capsule will connect?

Do you want the Time Capsule to provide a wireless network?

Or, do you want the Time Capsule to act only as wired backup hard drive?

Where will the Time Capsule be located in relation to your modem?

Once we have some basic information about how the Time Capsule will connect and what you want it to do, we can begin to formulate a setup plan to address those requirements.

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Answer 2

Mar 7, 2015 12:14 PM in response to Bob Timmons

The Modem is from Nordnet which is connected to a satellite dish receiver it's a Newtec NTC/2252.AA modem.... that probably doesn't mean too much.

I want the time capsule to provide a wireless network, which should replace my existing wireless network.

So I have removed the existing wireless router from Nordnet and connected the Time capsule directly to the Nordnet Modem via an ethernet cable.

I did have connectivity at the first attempt first with a steady green connection led. but after trying to connect to the time capsule with my iMac wirelessly I could not and now I do not have a steady green light anymore but an amber flashing. I could never connect to the internet via the capsule but I had the Time Machine connected with the Capsule and it was functioning ok as my back up.

So I reconnected back up my previous wireless router etc and disconnected the time capsule and all functions of the router functioned ok as it did previously.

so now im trying again to use the airport capsule to run both the wireless internet and do my back ups and i just cannot get past GO.

When I open the airport utility, I only see the internet connection ( the globe) and its connected to the internet via the modem. I see also on the left drop down window which identifies the Airport capsule but when I try to connect to it, it fails giving an error message "Unexpected Error" and i can go no further.

I have done a hard reset on the capsule and tried again but cannot see the time capsule anymore.

I have run the System Information on the Network and copy pasted this information as below as you may see what the problem is.

Wi-Fi:

WiFi

Type: AirPort
Hardware: AirPort
BSD Device Name: en1
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Ethernet:
MAC Address: b8:09:8a:ca:02:ad
Media Options:
Media Subtype: Auto Select
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Service Order: 1

Automatic:
Active Location: No
Services:
Bluetooth DUN:
Type: PPP
IPv4:
Configuration Method: PPP
IPv6:
Configuration Method: Automatic
Proxies:
FTP Passive Mode: Yes
PPP:
ACSP Enabled: No
Display Terminal Window: No
Redial Count: 1
Redial Enabled: Yes
Redial Interval: 5
Use Terminal Script: No
Dial on Demand: No
Disconnect on Fast User Switch: Yes
Disconnect on Idle: Yes
Disconnect on Idle Timer: 600
Disconnect on Logout: Yes
Disconnect on Sleep: Yes
Idle Reminder: No
Idle Reminder Time: 1800
IPCP Compression VJ: Yes
LCP Echo Enabled: No
LCP Echo Failure: 4
LCP Echo Interval: 10
Log File: /var/log/ppp.log
Verbose Logging: No
Ethernet:
Type: Ethernet
BSD Device Name: en0
Hardware (MAC) Address: ac:87:a3:20:1c:d5
IPv6:
Configuration Method: Automatic
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Wi-Fi:
Type: IEEE80211
BSD Device Name: en1
Hardware (MAC) Address: b8:09:8a:ca:02:ad
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
IEEE80211:
JoinModeFallback: Prompt
PowerEnabled: 1
RememberJoinedNetworks: 1
RequireAdminIBSS: 1
RequireAdminNetworkChange: 1
RequireAdminPowerToggle: 1
Version: 2200
Bluetooth PAN:
Type: Ethernet
BSD Device Name: en4
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Thunderbolt Bridge:
Type: Bridge
BSD Device Name: bridge0
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Model Identifier: iMac1571-5A60-9E35-AFDEE673E10F
Model Name: iMac
Model Identifier: iMac15,1
Processor Name: Intel Core i7
Processor Speed: 4 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB

I can run other reports as you would like to request.

i would certainly appreciate your help.

regards,

Anthony

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Answer 3

Bob Timmons

Level 10

185,036 points

Mar 7, 2015 12:42 PM in response to anthonyfrommiremont

Unfortunately, Yosemite OS X (10.10.2) still has a number of unsolved bugs, and one or more of them is causing the "unexpected error" that you are seeing.

I'm not familiar with your modem from your satellite provider, but we will do the best that we can. Hopefully, another user who is familiar with this product will be able to offer advice on how he/she connected to the device.

At this point, we need to try to work around some of the OS X Yosemite bugs so that you can reset the Time Capsule back to default settings and then try to set it up again.

On your Mac.....

Open System Preferences (gear icon on the dock)

Open Network

Click on WiFi on the left side of the window to highlight it

Click Advanced at the lower right of the window

Click the TCP/IP on the next page

Make sure that the setting for Configure IPv6 is set to Link Local Only

Click OK

Click Apply in the next window

Now repeat the same sequence again except click to highlight Ethernet, then follow the same procedure all the way through Apply

Restart your Mac

With the Time Capsule powered on, hold in the reset button for 8-10 seconds and release. Then allow a full minute for the Time Capsule to restart

again. The reset button is located just to the right of the AC power jack.

Then, try the setup again to see if things will work better.

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Answer 4

Mar 7, 2015 2:20 PM in response to Bob Timmons

Bob,

I followed your instructions to the letter, and unfortunately I have exactly the same result as I had previously described. I have now reverted back to my original Wireless router configuration and for the time being, I will only use the Airport Capsule as my back up device through time machine.

if you need any further information from my side, please do not hesitate to ask as I would really prefer to use the Airport Time Capsule for what it was designed to do.

Hopefully your team can come up with a patch in the next update to get around these issues.

regards,

Anthony

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Answer 5

Bob Timmons

Level 10

185,036 points

Mar 7, 2015 2:27 PM in response to anthonyfrommiremont

Hopefully your team can come up with a patch in the next update to get around these issues

This sounds as if you might have the Impression that you are talking to Apple here.

None of us who answer questions here work for Apple......we are all users just like you, who volunteer our services.

If you have an iPhone or iPad handy, we could try the set up using one of those devices. Ironically, AirPort Utility is quite a bit more stable on the smaller mobile devices than it is on the larger, more expensive computers.

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Answer 6

Mar 8, 2015 8:09 AM in response to Bob Timmons

Hi Bob,

i just got to have a look at the forum and saw your reply. I have not tried anything else to fix this problem since we last communicated yesterday.

i am going to try the reset again and see what happens.

ease accept my apologies for the confusion over the apple employee status,

regards

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Answer 7

Mar 8, 2015 9:36 AM in response to Bob Timmons

Hi Bob,

Good news at last, I now have theTime Capsule configured and it is functioning as per its design and is backing up my data through Time Machine at least on my iMac. I have not tried my iPad or my iPhone as yet to have the data backed up to the Time Capsule, actually Im not sure if this can be done. I need to research this some more, unless you already know the answer.

So the final fix came this afternoon as follows;

I carried out a Factory reset on my Modem by a complete power down.

Simultaneously I powered down the TC in preparation for a factory reset procedure.

After 2 minutes I again powered up the Modem and waited another 5 minutes to make sure that it was fully back on line.

I then connected the modem back to the TC via an ethernet cable and then followed the factory reset procedure on the TC. i.e., whilst it was powered down, i held down the reset button and kept holding it down whilst i reconnected the power back to the TC. I then waited until the TC LED started blinking rapidly (amber) and continued to hold the reset button down for approximately another 10-15 seconds. I then released the reset button and then prompted the Airport Utility application to search for the TC via my IMAC and BINGO.... it worked and i then finished the set up as if the TC was a new installation.

So Im happy that I got lucky and I used all of these combinations after reading other users fixes and your suggestions. but i think that in the main, the sequence of powering down and up again is critical in achieving a successful reset.

So thank you Bob for taking the time into leading me finally into the right direction.

I hope that this procedure might help others in getting back their TCs' on line.

best regards,

Anthony

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