How does one schedule a Genius Bar appointment?

You can either click through the options on this page : http://www.apple.com/retail/geniusbar/ e.g. 'get help now', select your product, category, 'topic is not listed'. Iit looks like they are now trying to see if things can be fixed online rather than in-store at the Genius Bar, but you should eventually get the option to make an appointment (even if you have to schedule a call first and tell them that you want to a Genius Bar appointment).

Or if you have an iOS device you can apparently do it by downloading the Apple Store app, that should let you make an appointment

frederickfromedina wrote:

Very helpful - the app is much easier to use. They' re thrown up very annoying impediments/steps to scheduling an appointment on the website. Wrongheaded in my view.

Appreciate the response.

RIck

I think I may have an idea about why the App on a Device is so handy... It could very well be that the App is sending device details and perhaps even some diagnostics that would help lead one down the Apple chosen path as you go through the 30 seconds or so it takes to complete the task (?)

iOS: About diagnostic capabilities - Apple Support

That wouldn't work all that good via a browser interface - get the user agent is about all I think, which is relatively a good bit about a computer

• Computer Maker (like Macintosh)
• Processor type (like PPC or Intel)
• OS & version (like OS X 10.10.2)
• Browser info (like Gecko20100101 Firefox.31.0)

In theory, the App based method sounds good, but what if one is using that device to make an appointment about another device, like a Mac? Apple may be rolling the dice that the device connecting is the device of interest(?). Why not an App for Mac?

ÇÇÇ

In theory, the App based method sounds good, but what if one is using that device to make an appointment about another device, like a Mac? Apple may be rolling the dice that the device connecting is the device of interest(?). Why not an App for Mac?

As speculation is prohibited by the Terms of Use, no one here could answer that.

Submit your feedback directly to Apple using the appropriate link on the Feedback page:

http://www.apple.com/feedback

Meg St._Clair wrote:

In theory, the App based method sounds good, but what if one is using that device to make an appointment about another device, like a Mac? Apple may be rolling the dice that the device connecting is the device of interest(?). Why not an App for Mac?

As speculation is prohibited by the Terms of Use, no one here could answer that.

Submit your feedback directly to Apple using the appropriate link on the Feedback page:

http://www.apple.com/feedback

Absolutely right Ms. St._Clair. I probably should have left out this part

Apple may be rolling the dice that the device connecting is the device of interest(?).

My bad.

RE: the last... Already done.

best regards

ÇÇÇ

There are no diagnostics sent; and Apple's site does not care what/why you are making the appointment except to specify which device you are bringing in as there are separate categories for making an iPhone appointment vs. one for an iMac. At my nearest Genius Bar, iPhone appointments are for 10 minutes; iMac for 15 minutes - hence the question. That's all. I've made several appointments on my iPad for my iMac and there was no dice rolling involved (and no speculation). And, unless I allowed remote access, no behind the scenes anything going on.