Why have my Logitech wireless keyboard and mouse suddenly become poky and erratic?

Question

Why have my Logitech wireless keyboard and mouse suddenly become poky and erratic?

Hi, I'm running a new mac mini (Dec 2014) with 10.10.2 on it. Out of the blue today my Logitech wireless accessories (with unifying receiver) became very sluggish with overall slow response times and at times the mouse is completely unresponsive. It really was working just fine until today. I went out and bought a new mouse to see if that would rectify it - and I still have the same kind of odd mouse behavior.

What's different between today and yesterday? I installed Dropbox and the new Microsoft '16 suite. I can't imagine that those two suites would impact a keyboard and mouse. I even did a refresh of the O.S. Any suggestions?

Posted on Mar 7, 2015 5:31 PM

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Answer 1

BobHarris

Level 9

56,945 points

Mar 7, 2015 6:07 PM in response to Covington Lou

Please post the EtreCheck output

<https://discussions.apple.com/docs/DOC-6174>

It is possible that you have picked up something that is dragging your system performance down (such as Genieo, or other similar package that consumes your resources behind your back, for not good reason, or at least not good for you).

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Answer 2

Mar 8, 2015 5:13 AM in response to BobHarris

Thank you for trying to assist me Bob. Here's my EtreCheck output.

Problem description:

My logitech mouse and keyboard have become very erratic

EtreCheck version: 2.1.8 (121)

Report generated March 8, 2015 at 7:02:55 AM CDT

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

Mac mini (Late 2014) (Technical Specifications)

Mac mini - model: Macmini7,1

1 1.4 GHz Intel Core i5 CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information: ℹ️

Intel HD Graphics 5000

S24D390 spdisplays_1080p

System Software: ℹ️

OS X 10.10.2 (14C109) - Time since boot: 10:54:12

Disk Information: ℹ️

APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.89 GB (404.50 GB free)

Core Storage: disk0s2 499.25 GB Online

USB Information: ℹ️

Western Digital My Book 1140 3 TB

EFI (disk2s1) <not mounted> : 315 MB

Back Up Drive (disk2s2) /Volumes/Back Up Drive : 3.00 TB (2.23 TB free)

Logitech USB Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Applications/VyprVPN.app

[loaded] foo.tap (1.0) [Click for support]

[loaded] foo.tun (1.0) [Click for support]

/Library/Extensions

[loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8) [Click for support]

/System/Library/Extensions

[loaded] com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.6) [Click for support]

Launch Agents: ℹ️

[running] com.Logitech.Control Center.Daemon.plist [Click for support]

Launch Daemons: ℹ️

[running] vyprvpnservice.plist [Click for support]

User Launch Agents: ℹ️

[failed] com.lastpass.LastPassHelper.plist [Click for support]

[running] com.PKWARE.Viivo.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

VyprVPN Application (/Applications/VyprVPN.app)

EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

Internet Plug-ins: ℹ️

SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

nplastpass: Version: 3.1.89 - SDK 10.10 [Click for support]

QuickTime Plugin: Version: 7.7.3

SlingPlayer: Version: Unknown - SDK 10.8 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Safari Extensions: ℹ️

Evernote Web Clipper

LastPass

3rd Party Preference Panes: ℹ️

Logitech Control Center [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

6% Dropbox

4% WindowServer

3% firefox

1% Viivo

0% fontd

Top Processes by Memory: ℹ️

593 MB firefox

150 MB com.apple.WebKit.WebContent

137 MB Evernote

116 MB Dropbox

107 MB Safari

Virtual Memory Information: ℹ️

131 MB Free RAM

1.76 GB Active RAM

1.52 GB Inactive RAM

684 MB Wired RAM

15.37 GB Page-ins

290 MB Page-outs

Diagnostics Information: ℹ️

Mar 7, 2015, 07:07:34 PM Self test - passed

Mar 7, 2015, 05:34:08 PM /Library/Logs/DiagnosticReports/vyprvpnservice_2015-03-07-173408_[redacted].cra sh

Mar 7, 2015, 04:58:31 PM /Library/Logs/DiagnosticReports/vyprvpnservice_2015-03-07-165831_[redacted].cra sh

Mar 7, 2015, 06:49:17 AM /Users/[redacted]/Library/Logs/DiagnosticReports/EvernoteHelper_2015-03-07-0649 17_[redacted].crash

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Answer 3

krhoft

Level 1

0 points

Oct 29, 2015 3:34 AM in response to Covington Lou

I know this is an older thread but....

Here is what I have found regarding a sudden erratic, sluggish Logitech device(s)

If you have the unifying nano receiver plugged directly into your USB port (as most people do), over time they become erratic. Simply removing the receiver and replacing it, or moving it to another port does very little or anything to improve the situation.

I stumbled upon the solution when I plugged the unifying receiver into a USB extender cord. The problem disappeared completely.

A good sign to look for is the presence of a mouse cursor but no function or erratic function of the mouse for no apparent reason. There are generally no other errors detected by either Apple nor PC hardware diagnostics. This is a problem that occurs in both Apple and PC over time.

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