Hello belair3,
Thanks for participating in the Apple Support Communities.
It sounds like videos are freezing and not playing back consistently on your Apple TV.
There are several troubleshooting steps found in this guide that can help for this case:
Apple TV (2nd and 3rd generation): Troubleshooting video issues - Apple Support
You mention that you've tried some resets, and I'd recommend going through these specific steps in order to resolve or further isolate the issue:
- Confirm the settings and configuration of your television.
- Check to verify that your TV's video input matches the HDMI connection.
- Refer to the manufacturer's user guide for assistance with changing your TV input or picture mode.
- Verify that your television meets the Apple TV minimum resolution requirements.
- Verify that the Apple TV's power cable and the HDMI cables are securely connected.
- When connecting to power, observe the front LED on your Apple TV for activity. If no light is visible, try a different power outlet or power strip.
- Connect the Apple TV directly to your television, bypassing any home theater receivers, splitters, repeaters, or switches temporarily.
- Inspect all cables for any kinks, tears, or other evidence of damage.
- Verify that the HDMI cable being used with your Apple TV is a bidirectional cable. Although rare, single-direction HDMI cables do exist. If unsure, try flipping the connection between your Apple TV and television.
- If all else fails, try a different HDMI cable.
- Change the Apple TV resolution:
- Press and hold the Menu and Up button on your Apple Remote for six seconds.
- The Apple TV will automatically cycle to the next resolution at approximately 20 second intervals.
- Press Play on the Apple Remote to keep the current resolution or Select to manually cycle to the next resolution.
- Reboot your Apple TV by holding down the Menu and Down button on the Apple Remote for six seconds. Allow the Apple TV a few minutes to restart.
All the best,
Jeremy
