Q: Serial number not recognised

Trying to organise a help call but the apple site is not recongnising the serial number of my iphone 5c? I've got the phone on a contract with Vodaphone through the Carphone Warehouse so it's from reputable sellers so I wouldn't expect it to be a knock off.

I've followed the instructions on how to find it, typed it in uppercase and its saying 'this is not a valid number'!!!!

Trying to get help as Itunes is not playing any videos that used to work despite no hardware changes so everything with apple being really difficult atm!

Posted on Mar 8, 2015 3:56 AM

I have this question too

Q: Serial number not recognised

All replies

Helpful answers

by TJBUSMC1973,

TJBUSMC1973 Mar 8, 2015 5:27 AM in response to ilostmymarbles
Level 5 (7,636 points)

Mar 8, 2015 5:27 AM in response to ilostmymarbles

Use this link: https://selfsolve.apple.com/agreementWarrantyDynamic.do
If it says that your serial number is not valid, then check this article to make sure you're using the correct numbers: Find the serial number of your Apple hardware product - Apple Support

If for some reason the serial number doesn't 'match itself' (i.e., the serial number on the back of the device doesn't match the serial number in Settings > General > About), then contact the seller and find out what's up.
Reply options

Link to this post

Q: Serial number not recognised

All replies Helpful answers

by TJBUSMC1973,

All replies

Helpful answers