Bronxflava

Q: IPhone shut down and I am unable to turn it back on

I was updating my Iphone to the lastest software n my phone shut off and  does not want to turn back on??

iPhone 5c, iOS 8.1.3

Posted on Mar 8, 2015 8:21 AM

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Q: IPhone shut down and I am unable to turn it back on

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  • by sterling r,

    sterling r sterling r Mar 10, 2015 6:26 AM in response to Bronxflava
    Community Specialists
    Mar 10, 2015 6:26 AM in response to Bronxflava

    Hello there Bronxflava,

     

    If I understand correctly you are pressing the Sleep/Wake button but the phone is not turning on or responding. I would use these steps from the following article to help determine what might be the cause:

     

    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on

    If you see a black screen

    You might need to charge your device before it can turn on. Plug in your device and let it charge for at least 10 minutes (20 minutes for iPad), then try turning it on. 

    You should see a battery icon while your device is charging. If you continue to see a black screen, reset your device

     

    If your device doesn't respond when you press buttons

    Your device might not return to the Home screen when you press the Home button, wake from sleep when you press the Sleep/Wake button, slide to unlock or power off, or it might appear frozen. Try these steps:

    1. Restart your device.
    2. If it still doesn't respond, or if it doesn't turn back on, reset your device.

    If you still need help after trying the steps above, contact Apple Support

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling