-
All replies
-
Helpful answers
-
Mar 10, 2015 6:26 AM in response to Bronxflavaby sterling r,Hello there Bronxflava,
If I understand correctly you are pressing the Sleep/Wake button but the phone is not turning on or responding. I would use these steps from the following article to help determine what might be the cause:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on
If you see a black screen
You might need to charge your device before it can turn on. Plug in your device and let it charge for at least 10 minutes (20 minutes for iPad), then try turning it on.
You should see a battery icon while your device is charging. If you continue to see a black screen, reset your device.
If your device doesn't respond when you press buttons
Your device might not return to the Home screen when you press the Home button, wake from sleep when you press the Sleep/Wake button, slide to unlock or power off, or it might appear frozen. Try these steps:
- Restart your device.
- If it still doesn't respond, or if it doesn't turn back on, reset your device.
If you still need help after trying the steps above, contact Apple Support.
Thank you for using Apple Support Communities.
Cheers,
Sterling
