mingdurga
Level 1 (5 points)
Desktops

Q: can't upload photos from camera

Have 12 pix to upload from camera (Canon Eos 50 D) to my IMac.   Been doing this for over 5 years with no problem till now.  Battery is good,  even tried the plug in battery just in case.   Cable plugs into camera,  then to my keyboard,  turn camera on but nothing happens.   Even turned off my back up,  just in case.   Camera gives no indication that battery is no good,  since all systems work:  menu, slideshow, etc.         

 

Thanks.

iMac, Mac OS X (10.6.8)

Posted on Mar 8, 2015 12:51 PM

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mingdurga

Q: can't upload photos from camera

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  • by joe_7399,

    joe_7399 joe_7399 Mar 10, 2015 8:17 AM in response to mingdurga
    Community Specialists
    Mar 10, 2015 8:17 AM in response to mingdurga

    Hello mingdurga,

     

    Welcome to the Apple Support Communities!

     

    I understand that you are unable to import photos from your Canon camera to your Mac because the Mac doesn’t recognize that the camera is connected. There are two different articles that I would suggest reading over in this situation. The first article has information, that you may already be familiar with, explains importing photos from a camera to your Mac. 

     

    Using a camera with your Mac - Apple Support

     

    The next article is one that I would suggest reading over for troubleshooting. Please review the Top troubleshooting tips section of this article for assistance. 

     

    USB and FireWire Quick Assist - Apple Support

     

    Have a great day,

    Joe

  • by mingdurga,

    mingdurga mingdurga Mar 10, 2015 8:36 AM in response to joe_7399
    Level 1 (5 points)
    Desktops
    Mar 10, 2015 8:36 AM in response to joe_7399

    Problem solved.    Installed a support disc that came with camera and all my pix popped up in I-Photo where I could crop and re-size.

    Never had to use this disc before since the mac did the uploading for me.   Appreciate the help,  and will read both articles just in case.

     

    Thanks.