can't upload photos from camera

Have 12 pix to upload from camera (Canon Eos 50 D) to my IMac. Been doing this for over 5 years with no problem till now. Battery is good, even tried the plug in battery just in case. Cable plugs into camera, then to my keyboard, turn camera on but nothing happens. Even turned off my back up, just in case. Camera gives no indication that battery is no good, since all systems work: menu, slideshow, etc.


Thanks.

iMac, Mac OS X (10.6.8)

Posted on Mar 8, 2015 12:51 PM

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2 replies

Mar 10, 2015 8:17 AM in response to mingdurga

Hello mingdurga,


Welcome to the Apple Support Communities!


I understand that you are unable to import photos from your Canon camera to your Mac because the Mac doesn’t recognize that the camera is connected. There are two different articles that I would suggest reading over in this situation. The first article has information, that you may already be familiar with, explains importing photos from a camera to your Mac.


Using a camera with your Mac - Apple Support


The next article is one that I would suggest reading over for troubleshooting. Please review the Top troubleshooting tips section of this article for assistance.


USB and FireWire Quick Assist - Apple Support


Have a great day,

Joe

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can't upload photos from camera

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