Darren Rogers
Level 1 (0 points)

Q: Mail Crashed

I'm using Yosemite 10.10.2 with a MBP.

My Mail app crashed unexpectedly and now it won't open properly.....The menu bar will only let me select basic tasks.

In the System Preferences the iCloud and Internet Account panes will not open.  Each has the error message 'There was an error in iCloud preferences' and 'There was an error in Internet Accounts preferences'

 

After read a couple of posts I tried removing 'com.apple.internetaccounts.plist' & 'com.apple.internetconfigpriv.plist' and restarting.....this has made no difference.

 

Any help would be greatly appreciated.

MacBook Pro (Retina, 13-inch, Late 2013), OS X Yosemite (10.10.2), null

Posted on Mar 8, 2015 4:47 PM

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Darren Rogers

Q: Mail Crashed

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  • by Darren Rogers,

    Darren Rogers Darren Rogers Apr 14, 2015 8:23 AM in response to Linc Davis
    Level 1 (0 points)
    Apr 14, 2015 8:23 AM in response to Linc Davis

      501   6897 com.apple.inter  26   0 /Users/-/Library/Application Support/AddressBook/Sources/5FFBDC3B-01B4-4789-B8C4-36D86B35185D/Configuration. plist

      501   6897 com.apple.inter  26   0 /Users/-/Library/Application Support/AddressBook/Sources/93397A29-D1BD-444B-A04B-1DAE3E127A8F/Configuration. plist

      501   6897 com.apple.inter  26   0 /Users/-/Library/Application Support/AddressBook/Sources/DAF57467-96A3-4DC8-88CD-B5ACE4E50474/Configuration. plist

      501   6897 com.apple.inter  26   0 /Users/-/Library/Keychains/login.keychain

      501   6897 com.apple.inter  26   0 /Users/-/Library/Keychains/login.keychain

      501    274 CalendarAgent  38   0 /Users/-/Library/Keychains/login.keychain

      501   6897 com.apple.inter  26   0 /Users/-/Library/Application Support/AddressBook/Configuration.plist

      501   6897 com.apple.inter  26   0 /Users/-/Library/Keychains/login.keychain

      501   6897 com.apple.inter  26   0 /Users/-/Library/Application Support/AddressBook/Sources/DAF57467-96A3-4DC8-88CD-B5ACE4E50474/Configuration. plist

      501   6897 com.apple.inter  26   0 /Users/-/Library/Keychains/login.keychain

      501   6897 com.apple.inter  26   0 /Users/-/Library/Keychains/login.keychain

      501   6897 com.apple.inter  26   0 /Users/-/Library/Keychains/login.keychain

      501   6897 com.apple.inter  26   0 /Users/-/Library/Mail/V2/MailData/Accounts.plist

      501   6825 com.apple.iClou   9   0 /Users/-/Library/Preferences/com.apple.security.revocation.plist

      501   6825 com.apple.iClou   9   0 /Users/-/Library/Keychains/login.keychain

      501   6825 com.apple.iClou   9   0 /Users/-/Library/Keychains/login.keychain

      501   6896 com.apple.prefe  25   0 /Users/-/Library/Application Support/AddressBook/Sources/5FFBDC3B-01B4-4789-B8C4-36D86B35185D/Configuration. plist

      501   6896 com.apple.prefe  25   0 /Users/-/Library/Application Support/AddressBook/Sources/93397A29-D1BD-444B-A04B-1DAE3E127A8F/Configuration. plist

      501   6896 com.apple.prefe  25   0 /Users/-/Library/Application Support/AddressBook/Sources/93397A29-D1BD-444B-A04B-1DAE3E127A8F/Configuration. plist

      501   6896 com.apple.prefe  25   0 /Users/-/Library/Application Support/AddressBook/Sources/BAA28742-78E1-4AEB-938A-8C21D7FE7BB3/Configuration. plist

      501   6896 com.apple.prefe  25   0 /Users/-/Library/Application Support/AddressBook/Sources/BAA28742-78E1-4AEB-938A-8C21D7FE7BB3/Configuration. plist

      501   6896 com.apple.prefe  25   0 /Users/-/Library/Application Support/AddressBook/Sources/DAF57467-96A3-4DC8-88CD-B5ACE4E50474/Configuration. plist

      501   6896 com.apple.prefe  25   0 /Users/-/Library/Application Support/AddressBook/Sources/DAF57467-96A3-4DC8-88CD-B5ACE4E50474/Configuration. plist

      501   6825 com.apple.iClou   9   0 /Users/-/Library/Keychains/login.keychain

      501   6825 com.apple.iClou   9   0 /Users/-/Library/Keychains/login.keychain

      501    225 cfprefsd      -1   2 /Users/-/Library/Preferences/com.apple.AddressBook.CardDAVPlugin.plist

      501   6896 com.apple.prefe  31   0 /Users/-/Library/Application Support/AddressBook/Sources/BAA28742-78E1-4AEB-938A-8C21D7FE7BB3/Images/AEFAA02 A-DF64-4D99-AD27-1C47868D189E.jpeg

      501    225 cfprefsd      -1   2 /Users/-/Library/Preferences/ByHost/com.apple.AddressBook.4361E300-2B38-50EE-9F 23-FD10D9245B2E.plist

      501   6825 com.apple.iClou   9   0 /Users/-/Library/Preferences/com.apple.security.revocation.plist

      501    225 cfprefsd      -1   2 /Users/-/Library/Preferences/ByHost/com.apple.AddressBook.CardDAVPlugin.4361E30 0-2B38-50EE-9F23-FD10D9245B2E.plist

      501   6896 com.apple.prefe  25   0 /Users/-/Library/Application Support/AddressBook/Configuration.plist

      501   6896 com.apple.prefe  25   0 /Users/-/Library/Application Support/AddressBook/Sources/5FFBDC3B-01B4-4789-B8C4-36D86B35185D/Configuration. plist

      501   6825 com.apple.iClou   9   0 /Users/-/Library/Keychains/login.keychain

      501   6825 com.apple.iClou   9   0 /Users/-/Library/Keychains/login.keychain

      501   6825 com.apple.iClou   9   0 /Users/-/Library/Keychains/login.keychain

      501   6896 com.apple.prefe  31   0 /Users/-/Library/Application Support/AddressBook/Sources/BAA28742-78E1-4AEB-938A-8C21D7FE7BB3/Configuration. plist

      501   6825 com.apple.iClou   9   0 /Users/-/Library/Keychains/login.keychain

      501   6825 com.apple.iClou  16   0 /Users/-/Library/Preferences/com.apple.security.revocation.plist

      501   6825 com.apple.iClou  16   0 /Users/-/Library/Preferences/com.apple.security.revocation.plist

      501   6825 com.apple.iClou  16   0 /Users/-/Library/Keychains/login.keychain

      501   6825 com.apple.iClou   9   0 /Users/-/Library/Preferences/com.apple.security.revocation.plist

      501   6825 com.apple.iClou   9   0 /Users/-/Library/Preferences/com.apple.security.revocation.plist

      501   2887 Dropbox       56   0 /Users/-/.dropbox/instance1/PENDING_7fq_5d

      501   2887 Dropbox       57   0 /Users/-/.dropbox/instance1/UPDATED_9lqa3o

      501    225 cfprefsd      -1   2 /Users/-/Library/Preferences/ByHost/hdiutil.4361E300-2B38-50EE-9F23-FD10D9245B2 E.plist

      501   6825 com.apple.iClou   9   0 /Users/-/Library/Application Support/iCloud/Accounts/280132170

      501   6825 com.apple.iClou   9   0 /Users/-/Library/Application Support/iCloud/Accounts/.dat1aa9.001

      501   6825 com.apple.iClou   9   0 /Users/-/Library/Application Support/iCloud/Accounts/280132170

      501    225 cfprefsd      -1   2 /Users/-/Library/Preferences/com.apple.frameworks.diskimages.plist

      501    225 cfprefsd      -1   2 /Users/-/Library/Preferences/ByHost/com.apple.frameworks.diskimages.4361E300-2B 38-50EE-9F23-FD10D9245B2E.plist

  • by Darren Rogers,

    Darren Rogers Darren Rogers Apr 14, 2015 8:25 AM in response to Darren Rogers
    Level 1 (0 points)
    Apr 14, 2015 8:25 AM in response to Darren Rogers

    Sorry for taking so long to reply.....I have been on a vacation

    Now I'm back and hoping we can solve this problem.

     

    Thanks Darren

  • by Linc Davis,

    Linc Davis Linc Davis Apr 14, 2015 11:57 AM in response to Darren Rogers
    Level 10 (208,037 points)
    Applications
    Apr 14, 2015 11:57 AM in response to Darren Rogers

    Please delete this file in the same way as before, then log out or restart:

    ~/Library/Preferences/com.apple.security.revocation.plist

    If there's no change, repeat with this:

    ~/Library/Application Support/iCloud/Accounts/280132170

  • by Darren Rogers,

    Darren Rogers Darren Rogers Apr 15, 2015 2:58 PM in response to Linc Davis
    Level 1 (0 points)
    Apr 15, 2015 2:58 PM in response to Linc Davis

    Neither of these worked….however I did notice that when I removed the second file you suggested iCloud preferences did open for 1-2 sec before closing and displaying the error message.  Usually I just have the error message appear when I try to open iCloud preferences or Internet Accounts.

     

    Regards, Darren

     

  • by Linc Davis,

    Linc Davis Linc Davis Apr 16, 2015 3:25 PM in response to Darren Rogers
    Level 10 (208,037 points)
    Applications
    Apr 16, 2015 3:25 PM in response to Darren Rogers

    This thread has been going on for six weeks. I don't have anything else to contribute. I've seen no other report like yours. I suggest you contact Apple Support or make a "Genius" appointment at an Apple Store. Good luck.

  • by Darren Rogers,

    Darren Rogers Darren Rogers Apr 16, 2015 3:57 PM in response to Linc Davis
    Level 1 (0 points)
    Apr 16, 2015 3:57 PM in response to Linc Davis

    I understand.....I really appreciate all you efforts.

    Many thanks, Darren

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