Q: Says that I have already used an email address but when I try to reset the password, I never receive an email to reset it.
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Mar 10, 2015 9:24 AMby norm123,Hey MarianneParris,
There may be a few reasons why you are not receiving the email. One is that it may show up in a spam or archive folder within your email account. Another reason is that you may have a rescue email address set up that is an alternative place for that reset password email to go to. Take a look at the articles below for more information.
If you didn't receive your verification or reset email
https://support.apple.com/en-us/HT201455
Manage your Apple ID primary, rescue, alternate, and notification email addresses
https://support.apple.com/en-us/HT201356
Take care,
-Norm G.
