mattmarzella
Level 1 (0 points)

Q: Touch ID not working properly

when I use Touch ID on my iPhone 6 it will work but it won't unlock the phone. For example I'll Put my finger on the fingerprint it wont do anything but when I slide to unlock it will unlock after putting my finger on the fingerprint. This only happens sometimes though.

iPhone 6, iOS 8.1.2

Posted on Mar 8, 2015 11:17 PM

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mattmarzella

Q: Touch ID not working properly

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  • by Nubz N.,

    Nubz N. Nubz N. Mar 10, 2015 11:43 AM in response to mattmarzella
    Community Hosts
    Mar 10, 2015 11:43 AM in response to mattmarzella

    Hi mattmarzella,

     

    If the Touch ID works sometimes but not others there are some things to check for.

     

    Use Touch ID on iPhone and iPad - Apple Support

    Get help with Touch ID

    1. Make sure that you're using the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.*
    3. Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
    5. Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.

    Best,

    Nubz