my iPad 2 won't let me load anything except the featured page and past purchases. When I search for anything or try the charts page I get the searching circle and then nothing. Have tried time and date fix, also tried resetting all settings but nothing has helped. Using iOS 8.1.3
iPad 2, iOS 8.1.3
Hey Lisd09,
Thanks for using the Apple Support Communities. I understand that you are experiencing issues accessing pages and search results in the iTunes Store/App Store on your iPad 2. Great job troubleshooting so far, as Date & Time and resetting all settings are perfect steps for these type of issues. If the issue persists, we may need to troubleshoot your network connection as suggested in this article:
Can't connect to the iTunes Store - Apple Support
https://support.apple.com/en-us/HT201400
- Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
- Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
- Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
- Try resetting (turning off and then on again) your Wi-Fi router.
- If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Thanks,
Matt M.
HI Matt!
THanks for responding. I have tried all of the above. I did a complete reset of the ipad setting and network connectiona etc and the problem still persists. Any other suggestions? It loads the featured page and loads my purchased items but nothing else!
Hello Lisd09,
Thanks for the follow up. If your issue persists after following the resource above, you can contact Apple Support or take your device to the nearest Apple Retail Store or Apple Authorized Service Provider for additional assistance.
If you plan to visit an Apple Retail Store, you can make a reservation at the Genius Bar.
- Matt M.
iPad 2 won't load anything but featured page in the app store
