Ghosting should be part of a recall program

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Ghosting should be part of a recall program

At the end of 2012 I bought a MacBook Pro Retina.

At the end of first year of warranty (in Italy there's only a year of warranty for who need an invoice), I visited an Apple Store to asking them about the Ghosting issue of my MacBook (that visit has not tracked in the Apple systems, I don't know why). In any case the answer was "It is not an issue".

Some weeks ago, I visited again an Apple Store thinking that the recall program for displays was done to repair Retina's Mac with my issue, but also this time is not my turn!

So, I paid about € 2.800,00 to hear every time "but why you didn't buy an Apple Care program"? Apple Care for a MacBook is now priced € 349,00! Are you serious?

4 hours of work and baam... my code (or mail or anything) is readable from my Login page. Where's my privacy? (my crazy Ghosting is visible here: http://cl.ly/image/1F0y1t0h2H3C and here http://cl.ly/image/0F3W0o311R2u )

I think that Apple should consider Ghosting to be part of a recall program.

What do you think?

MacBook Pro with Retina display, OS X Mavericks (10.9.5)

Posted on Mar 9, 2015 3:05 AM

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Answer 1

Anvilar

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Jul 30, 2015 3:36 AM in response to the_beat

I have the same problem here. I bought a mac book pro retina in the US (early 2013) and the screen is ghosting badly. I went to the genius bar and they told me that they have to replace the screen but it costs almost €700. Since the one year warranty is over I am forced to pay for this. I find this completely outrageous and honestly I am very disappointed to know that apple has not recognized this problem, they should definitely launch a repair program.

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