eyuv

Q: I tunes 12.1.1.4


Since I downloaded I Tunes version 12.1.1.4 I lost the communicatin between my Apple TV and I tunes on my Windows  7 on my PC

I can see  on Apple TV only Apple products like music from Apple store and Movies that I bought in Apple store but nothing from my PC even it appears on my PC

Posted on Mar 9, 2015 6:21 AM

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Q: I tunes 12.1.1.4

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  • by jason269,Solvedanswer

    jason269 jason269 Mar 10, 2015 1:37 PM in response to eyuv
    Community Specialists
    Mar 10, 2015 1:37 PM in response to eyuv

    Hi, eyuv.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand your Apple TV and iTunes no longer communicate as they did prior to the update.  Here are some troubleshooting steps that may help resolve that issue.  

     

    If you're streaming content from a computer or iOS device using Airplay or Home Sharing, try these steps:

     

     

    Apple TV: Basic troubleshooting

     

    -Jason H.  

  • by eyuv,

    eyuv eyuv Mar 10, 2015 10:48 PM in response to jason269
    Level 1 (0 points)
    Mar 10, 2015 10:48 PM in response to jason269

    Dear Jason

    Thank you but I tried everything.. Nothing helped.

    I also opened ports TCP3689 and port UDP 5353 and the connection was perfect for ten seconds ! and disappeared again

    There is a problem in 12.1.1.4 version and Apple ITunes last version and may be Microsoft windows 7 that Apple and Microsoft must solve soon.

    Apple devices like Iphone or I pad and Air play works perfect and all Apple store purchases works perfect too through the Apple TV but not my own files of music movies and photos.

  • by jason269,

    jason269 jason269 Mar 11, 2015 6:27 AM in response to eyuv
    Community Specialists
    Mar 11, 2015 6:27 AM in response to eyuv

    eyuv, 

     

    Thank you for the follow up.  I am curious as to what type of router you are using along with the password protocol you are using?  I think at this point, the best option would be to reach out to us via the link below.  

     

    Contact Apple for support

     

    -Jason H.  

  • by tevatian,

    tevatian tevatian Mar 11, 2015 12:44 PM in response to jason269
    Level 1 (0 points)
    Mar 11, 2015 12:44 PM in response to jason269

    Hi there.

    Eyuv, did you solve the issue?

     

    I have the same problem:

    itunes 12.1.1.4

    Windows 8

    Old Linksis WRT54G router

    Apple TV gen 3 via wifi

    Computer wired through a switch to the router.

     

    Nothing changes in my network before or after the itunes update.

    Once the update was done I lost communication between my apple tv and itunes in both ways.

    Airplay connection from my iphone and ipad to the apple tv works fine and of course it is using the same router.

     

    Any extra help?

    Thanks in advance.

  • by eyuv,

    eyuv eyuv Mar 11, 2015 9:54 PM in response to eyuv
    Level 1 (0 points)
    Mar 11, 2015 9:54 PM in response to eyuv

    Nothing from those articls solved the problem. The signal of the home network in AppleTV  devices is perfect !!! and the only problem that exists is that I can see on my Apple TV only Apple store products. Nothing from my PC  (Windows 7). Maybe the problem is something between windows 7 and I tunes ??

  • by eyuv,

    eyuv eyuv Mar 11, 2015 9:59 PM in response to eyuv
    Level 1 (0 points)
    Mar 11, 2015 9:59 PM in response to eyuv

    Airplay from my I phone and from my I pad (working on the same home sharing network) works perfect with my two Apple TV's. Only windows (7) and I tunes (12.1.1.4) can't communicate.