HT204065: If you can't send or receive messages on your iPhone, iPad, or iPod touch

Learn about If you can't send or receive messages on your iPhone, iPad, or iPod touch
mikefrombellevue

Q: Group text with one non iPhone not working on iPhone 6 in the group.

Group text with one non iPhone not working on one iPhone 6 in group. SMS, MMS and iMessage as well as group messaging are all turned on. Has worked intermittently but now cannot see or respond in that particular chain. Can send independently to the non iPhone (Samsung) but not in group. Other iPhone 6 and 5 in group work fine.

iPhone 6, iOS 8.1.3

Posted on Mar 9, 2015 10:35 AM

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Q: Group text with one non iPhone not working on iPhone 6 in the group.

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  • by rbern2015,

    rbern2015 rbern2015 May 7, 2015 8:28 AM in response to mikefrombellevue
    Level 1 (0 points)
    May 7, 2015 8:28 AM in response to mikefrombellevue

    I had this same issue as a Telecom Manager responsible for many Iphones.

     

    We contacted Verizon and they involved Apple support.

     

    It turned out that we had Verizon blocking all PICTURE AND VIDEO Text Messages on the Iphones.

     

    Verizon explained that when you do a GROUP TEXT MESSAGE that include Apply and non-Apply devices, the message has data in it that makes the network see this as a multi-media message.

     

    Verizon removed the BLOCK PICTURE AND VIDEO TEXT MESSAGING; we did a SETTINGS, GENERAL, RESET NETWORK SETTINGS. The device rebooted and the problem is solved.