perezstudios

Q: Apple TV not showing in iTunes After 12.1.1.4 update

I had my Apple TV and Home Computer running fine with Home Sharing and after a recent update to iTunes 12.1.1.4 my Home Sharing stopped working.  I have tried to downgrade my iTunes update but I cant go back.  I keep getting errors when trying to install version 12.0.  I did a restore on my Apple TV but that didn't work.  I am not seeing my Apple TV or even anything under Airplay from my Computer.  Anyone have anything that I could try? 

AppleTV 2, Windows 7, iTunes 12.1.1.4

Posted on Mar 9, 2015 2:25 PM

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Q: Apple TV not showing in iTunes After 12.1.1.4 update

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  • by joe_7399,

    joe_7399 joe_7399 Mar 11, 2015 8:01 AM in response to perezstudios
    Community Specialists
    Mar 11, 2015 8:01 AM in response to perezstudios

    Hello perezstudios,

     

    Welcome to the Apple Support Communities!

     

    I understand that you are not seeing your Apple TV in AirPlay from iTunes on your computer. In this situation, I would recommend reading over the attached article for assistance in troubleshooting this issue. 

     

    iTunes: Troubleshooting AirPlay and AirPlay Mirroring - Apple Support

     

     

    If the AirPlay icon doesn’t appear in iTunes

    Ensure that you followed these steps to use AirPlay in iTunes.

    If the AirPlay icon  still doesn't appear, try one of the following steps:

    • If you want to AirPlay to an Apple TV, ensure that AirPlay is enabled on the Apple TV.  From the Apple TV main menu, go to Settings > AirPlay. This should be set to On.
    • If you want to AirPlay to an Airport Express, ensure that AirPlay is enabled in the device settings.
    • If you want to AirPlay to a 3rd party AirPlay-enabled device, refer to the user guide.

     

    Have a great day,

    Joe

  • by perezstudios,

    perezstudios perezstudios Mar 11, 2015 12:55 PM in response to joe_7399
    Level 1 (0 points)
    Mar 11, 2015 12:55 PM in response to joe_7399

    Joe,

     

    Thanks for the comment but the help you posted is for someone that is new to technology and since I have gotten nowhere with the help of Apple I had to do some testing of my own. 

     

    I used my daughters MacBook Pro and setup iTunes which is running an older version on it and Airplay works fine.  I was able to see the shared library from her computer and stream music to my Apple TV. 

     

    This is telling me that there is something wrong with the Apple iTunes update that I installed (12.1.1.4).  I have tried to reinstall and even completely uninstall and reinstall and nothing.  The only option I have is to hope that Apple can come up with another update that will solve the problem or switch to a Roku. 

     

    Thanks Joe,

     

    Perez

  • by mvalpreda,

    mvalpreda mvalpreda Mar 13, 2015 7:40 PM in response to perezstudios
    Level 1 (0 points)
    Mar 13, 2015 7:40 PM in response to perezstudios

    Save yourself the headache and switch to a Roku. Apple doesn't give a crap about PC users.

  • by loh-kwey-shus,

    loh-kwey-shus loh-kwey-shus Mar 14, 2015 11:41 AM in response to perezstudios
    Level 1 (0 points)
    Mar 14, 2015 11:41 AM in response to perezstudios

    I have a similar issue. For 2 years I've running 2 Airplay devices which are used to feed a whole house audio system via iTunes running on Win7. Since the iTunes 12.1.1.4 upgrade, the Airplay devices are no longer available in iTunes on the Win7 machine. Nothing else has changed. All my other devices (2 iPads and 2 iPhones) are still able to see and use the 2 Airplay devices. This does appear to be a 12.1.1.4 bug.

  • by lost_james,

    lost_james lost_james Apr 4, 2015 11:47 PM in response to loh-kwey-shus
    Level 1 (4 points)
    Mac OS X
    Apr 4, 2015 11:47 PM in response to loh-kwey-shus

    Downloading and running this Microsoft FixIt solved the problem: http://go.microsoft.com/?linkid=9728869

  • by Cool700,

    Cool700 Cool700 Apr 5, 2015 5:13 AM in response to lost_james
    Level 1 (0 points)
    Apr 5, 2015 5:13 AM in response to lost_james

    this solved my problem! thanks

  • by mvalpreda,

    mvalpreda mvalpreda Apr 7, 2015 5:51 PM in response to Cool700
    Level 1 (0 points)
    Apr 7, 2015 5:51 PM in response to Cool700

    Worked for me as well, but disabling IPv6 is hardly the solution.

  • by lost_james,

    lost_james lost_james Apr 9, 2015 6:00 PM in response to mvalpreda
    Level 1 (4 points)
    Mac OS X
    Apr 9, 2015 6:00 PM in response to mvalpreda

    Correct. If you disabled IPv6 as told in my post, please re-enable it: http://go.microsoft.com/?linkid=9732129

     

    iTunes 12.1.2 was released today. This seems to fix the issue. My iTunes library can connect now to my Apple TV.

  • by mvalpreda,

    mvalpreda mvalpreda Apr 10, 2015 8:50 PM in response to lost_james
    Level 1 (0 points)
    Apr 10, 2015 8:50 PM in response to lost_james

    12.1.2 is worse. Lost a bunch of album art, and I still can't see my iTunes library on my Apple TVs. Had to disable IPv6 again to get it working.

     

    This is why I am moving to Plex. <5 minutes and it worked.

  • by kpedersen,

    kpedersen kpedersen May 19, 2015 12:58 PM in response to perezstudios
    Level 1 (0 points)
    May 19, 2015 12:58 PM in response to perezstudios

    I am experiensing that the Intel driver version is important.

    I have Intel dual band Wireless n 7260 wifi adapter. Windows 8.1 64-bit with newest patches. Newest Apple Airport Extreme router. Newest Apple TV. Newest iTunes.

    Apple Airport Extreme configured with both 2,4 ghz and 5 ghz using the same ssid name,

    I have found one solution that does not require messing with details that it should not be necessary to mess with.

    Use Intel drivers from the 16-series (e.g. 16.5.3.6) instead of the newer 17-series of drivers.

    Then it Works even with the newest iTunes versions.

  • by carlosv72,

    carlosv72 carlosv72 Jul 19, 2015 12:08 AM in response to Cool700
    Level 1 (0 points)
    Jul 19, 2015 12:08 AM in response to Cool700

    I disabled IPV6 and restarted Bonjour and iTunes and it worked right away, a nasty fix but who uses IPV6 anyway.... Normal Apple solution, "buy a case", "disable IPV6"... Why can't another company come up with something that just work?!... Apple is ********, but it's all we got, I don't care what the Linux and Android wackos say... and I'm a Linux wacko....