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Mar 11, 2015 8:00 AM in response to Maul1624by mario49,Hey Maul1624,
Thanks for the question. If I understand correctly, you are not able to get the iPhone to backup. I would recommend that you read this article, it may be able to help the issue.
If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario
