Can't restore iPhone 5S that boots in black screen recovery mode

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Can't restore iPhone 5S that boots in black screen recovery mode

My iPhone 5S just turned off in the middle of a call yesterday and it no longer power on unless I plug it in. Also, when I plug it in, it just shows the Apple logo then it goes to a turned on black screen and when it's plugged in, iTunes detects it as an iPhone in recovery mode. However, when I try to restore, it gets stuck on "Waiting for iPhone..."

I was able to put the device in DFU mode and it gave me the same result. My iTunes is up to date and my computer as well and I can't go to an Apple store because the closest one is about 1h30 away and it's not under warranty anymore.

Can anyone help me?

iPhone 5s

Posted on Mar 9, 2015 4:02 PM

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Answer 1

sterling r

Community Specialist

Mar 11, 2015 8:39 AM in response to Faagmer

Hello Faagmer,

If you still haven't been able to restore your phone, I would next use the troubleshooting in the following article to help figure out if perhaps the USB connection could be the issue:

iTunes: Resolve USB-related alerts

If the issue persists, then it does seem like the issue would be a hardware one, and need a repair. You can use the following article to reach out to AppleCare and see if you have a mail in option available:

iPhone Repair and Service

Thank you for using Apple Support Communities.

Take care,

Sterling

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