I send messages as text messages. I send a reply to someone who has text me. the reply refused to go through???? I send two text message and the both fail to go through? It just started happening this week. I have always sent iMessage and text messages via iMessage on my Mac??? Don't understand why so difficult now?
MacBook Pro, OS X Mavericks (10.9)
I have to go to my iPad or iPhone to send messages. ??
Hi,
We are seeing many posts like this.
It seems that there is either an issue with the Keychain.
Most likely it is with the IDS: AppleID-Auth Token item that is required to login to iMessages.
However people who are posting back after speaking to Apple Support are saying - in some cases - that this was the "cause" and the person they were speaking to either had them run Keychain Repair or delete the whole Keychain.
Another cause is the iMessages servers lose the registration for the Mac.
We know this because other that contact Apple Support has said this is what is reported back to them.
That is to say the Apple ID in use works on other devices including other Macs as well as iOS devices but does not work on one Mac.
There is one known Error Message that the Messages app can show you but it appears that there are two silent (no error Messages) when the account appears logged in but is not.
The first shows All iMessages Contacts as "Not Registered" when you try and send an iMessage.
The second shows the iMessages as "Not Delivered" soon after trying to Send.
Our suggestion is to contact Apple Support.
It is an Apple ID issue and not a Software or Hardware issue (Level 1 people are script led and try to fit you in these categories)
Ask to speak to the Level 2 person. Tell them you have an Apple ID issue (free to Fix) and that is is with the Mac's Registration with the iMessages servers.
This may still not get you instant help and you may still have to jump through a few hoops but it is the best advice we have.
8:36 pm Tuesday; March 10, 2015
I have a similar issue. When I send a text message to a non-iPhone user from my MacBook it goes through. When a non-iPhone user sends me a text it will come through to the Mac, but delayed. When I send and receive an iMessage it will absolutely not go/come through. FaceTime doesn't work either. I took it to an Apple store. The Mac Genius knew nothing about it and completely wiped my MacBook clean and reinstalled the software. It still does not work. What do I do?
HI,
In these cases Apple tends to be aware at a very high engineering level because some Level 2 support people have been very savvy about the information they have gained and the way they have passed it on.
On the other hand though those engineers don't have a fix so no support Document is issued, the staff at Apple Support or indeed Stores have not been told - so it can look like no-one knows what is going on.
These are the 4 original error messages Get help signing in to FaceTime, Game Center, Messages - Apple Support
It have recently been rewritten to include 2 step verification.
This is a pic of another Error Message that I call number 5
It is very clear that the app has not logged in the iMessage account and to contact Apple Support.
There then seems to be two silent failures to login properly or fully.
The 1st of these (or Number 6) involves all Contact showing Red as you Send an iMessage (Not Registered)
The 2nd (Number 7) is when you have Sent but the info comes back "Not Delivered" for each iMessages.
Both these are in spite of the Apple ID working on other devices.
Each Login by each device is unique and that some info about the device is used to create the specific Registration.
In the case of a Mac and since the OS X 10.8.2 update this has been the Serial Number of the Mac which has been used to create an "Auth Token"
Some have reported that deleting everything that mentions all or part of IDS: AppleID@someServer.com-Auth Token should be deleted from the Keychain (Applications/Utilities)
The app should be Quit when you do this.
If this does not fix it then the ONLY fix will be to contact Apple Support and speak to a Level 2 person and ask them to check the Registration of your Mac on the iMessages servers.
This is an Apple ID issue and not an Messages/iMessages account issue (Software) or a Hardware issue.
Without the error 5 Messages though it can be difficult to persuade them to check without jumping through some hoops.
8:09 pm Thursday; March 12, 2015
Why is My iMessage is not working on MAC
