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Helpful answers
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Mar 9, 2015 10:19 PM in response to j.spencer1by hhgttg27,There seems to be some contradictory information about support for 32-bit editions of Window 8. The standard iTunes download page for 32-bit systems excludes Win 8 in the description of 12.1.1, but immediately after says that it is compatible with the 32-bit edition of Win 8!
Since prior to iTunes 12.1 all "64-bit" versions were actually 32-bit applications with a 64-bit installer, and these all ran on 8.1 - as does the "for older video cards" version of 12.1.1.4 (which has that same hybrid architecture) I would assume that the 32-bit version of 12.1.1.4 should be fine for your machine. Just in case you need it, the direct link for the installer is:
- iTunes 12.1.1.4 for Windows (32-bit) - iTunesSetup.exe
Just right-click on the link, select Save target as... (IE) or Save link as... (Chrome), save the file to your desktop, then double-click to run it.
If for some reason 12.1.1.4 won't install, the 11.4 installer is here:
- iTunes 11.4.0.18 for Windows (32-bit) - iTunesSetup.exe
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Mar 10, 2015 6:40 PM in response to hhgttg27by j.spencer1,Thank you soo much for taking the time to offer assistance. Ive tried both of the options you gave me and still system requirements for 12.1 not compatible and 11.4 installed but with error 7. argh.
im following a suggestion that says uninstall itunes and all components and try again now but thought id shout back at you and get your advice on original suggest. Let me know what you think..
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Mar 10, 2015 7:02 PM in response to j.spencer1by hhgttg27,Turingtest2's user tip on Troubleshooting issues with iTunes for Windows updates describes in detail the steps needed to do a complete uninstall of Windows components. Apple's official guidance, including comments regarding Error 7, is here: If you can't install or update iTunes for Windows - Apple Support.
Regarding the apparent non-compatibility of iTunes 12.1.1 with Windows 8.1 32-bit, it would help if you could post a screenshot or the exact wording of the message you get. I've not seen this for Windows 8.1, but other users have reported a similar situation with Windows XP, where the iTunes installer reports that the system doesn't meet minimum requirements even though the PC concerned more than satisfies Apple's documented specification. There may be a bug or misconfiguration in the installer that is applying the criteria incorrectly.
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Mar 10, 2015 7:11 PM in response to hhgttg27by j.spencer1,Your right about the installer. I will run install againsto get a shot of these errors.
