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Dell 2330dn Network Printer Not Responding

We recently got a second-hand Dell 2330dn Laser Printer from the business we share an office with. We used to print to it via this business' network, which worked fine. Now we want to use it on our own LAN, and have plugged it via ethernet into our router, but it won't print.


We have three iMacs; mine is a mid 2011 model. None can print to the Dell printer –– when we try it tries to find the printer and then says 'Printer not responding'.


I've tried everything I can think to fix it, including:


• Resetting the modem

• Restarting my computer

• Resetting the printer, including to factory settings

• Resetting printing system in system preferences and re-adding printer


Nothing seems to work. Printer works if I plug it directly into my machine. I printed out its network statistics, and I have its IP address. When I ping it, though, I get the error:


36 bytes from lo0.lns20.mel8.on.ii.net (150.101.32.54): Communication prohibited by filter

Vr HL TOS Len ID Flg off TTL Pro cks Src Dst

4 5 00 5400 4ccf 0 0000 3e 01 ad0d 192.168.1.1 192.168.0.123


I searched the forums and tried Bonjour Browser, but it doesn't show up in that. I also tried WakeonLan –– the printer shows up there, but without a Mac address, and when I wake it up nothing happens.


Pretty much out of ideas. An

iMac (21.5-inch Mid 2011), OS X Yosemite (10.10.2)

Posted on Mar 9, 2015 7:24 PM

Reply
6 replies

Mar 11, 2015 9:38 AM in response to nomoreklondikes

Hello nomoreklondikes,


It sounds like you’re running into an issue printing since moving the printer to the local network. If you haven’t already, take a look at the suggestions in the article linked below and try adding the printer as an IP-based printer as shown in the article linked below.

OS X: How to connect to an IP-based printer or AppleTalk printer via IP - Apple Support


Take care,

-Jason

Mar 11, 2015 5:55 PM in response to Jason L

Hi Jason,


Unfortunately I can't get past step one of those set up instructions because the printer seems to be refusing connections.


When I ping it, I get the 'Connection Prohibited by Filter' message, and when I try to add it via IP address, following the Apple instructions you linked to, I get the error:


'Unable to connect to ‘192.168.0.123’ due to an error.'

The printer shows up in System Preferences, it just won't let me connect to it properly. Seems to be a matter of clearing that filter, but not sure how.

Dell 2330dn Network Printer Not Responding

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