iphone 5 Sleep/wake button replacement program (period of applicability)

Hello!


I have iphone 5 which, according to Apple support page, IS eligible for iphone 5 sleep/wake button replacement program. My question is about the period of this program applicability vs date of purchase. The thing is that I have purchased my iphone 5 about 1 year and 11 months ago. The very last sentence of replacement program says that "The program covers iphone 5 models for 3 years after the first retail sale of the unit". But I also got verbal information from some Moscow iphone repair service center that the program is VALID for only 2(two) years since the date of purchase.


I cannot ask this question to Apple directly since warranty 1(one) year support period is expired and I cannot E-mail them also. And I'm coming very close to two years since the date of purchase.


Does anybody know exactly about the period of program validity? Does anybody know if some additional time restrictions my apply for iphone 5 purchased in Germany (like two years only in Germany instead of three)?


Last question is how many days will it take for replacement in Berlin or Hamburg of Dusseldorf?


Great thanks in advance for Help.


Best Regards,

Denis

iPhone 5

Posted on Mar 10, 2015 2:20 AM

Reply
6 replies

May 12, 2015 11:58 PM in response to TJBUSMC1973

The final outcome is that my iphone5 was repaired by Apple in Hamburg. Besides broken wake/sleep button they also replaced battery and camera. All replacements were free of charge. So it's worth to spend some time for this procedure. The whole duration of repair was 5 days. Unfortunately, I had to leave Hamburg because I cannot wait for five days. So, I returned again two and a half weeks later . They just stored it for me for all this time. I received the E-mail confirmation once my iphone was ready for pick-up. The most tricky thing was an appointment fixing for genius bar. I spent nearly a week checking everyday or several times a day if acceptable time is accessible for making an appointment. The experience was that in reality I would be able to come even without an appointment just for this case I had to wait for little bit longer.


Also you have to be prepared that they will perform the full testing/check of your iphone (kind of incoming inspection with their special software) to confirm that every other element is functional. So if you have something broken which is outside wake/sleep button replacement program be prepared that they either provide a repair cost which you have to accept or just deny the whole repair. Once again mine was fully workable except wake/sleep button (that was confirmed by tests). Why they choose to replace battery and camera also is unknown. I guess it's just their good will. Good look with your repairs!!!

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iphone 5 Sleep/wake button replacement program (period of applicability)

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