So i noticed that my iphone has a screengate/popgate issue after 3 months of having it, will apple replace my phone? or will they repair it? My phone has never been dropped or placed on my pocket. I'm in the Philippines btw.
In your country you'll have to contact your carrier to get the phone serviced. If you did not buy the phone in the Philippines, you'll have to bring it back to the country of purchase, the warranty for an iPhone is not internationally.
What do you mean by carrier? I didn't get mine from an apple store. Will apple still service my phone?
How can I tell if my iPhone is in-warranty?
Apple's Limited Warranty for iPhone begins on the date that the iPhone is originally purchased and covers the iPhone for one year from that date. To determine your warranty coverage, find your iPhone serial number or IMEI and either enter it in Apple's Check Your Service and Support Coverage tool or contact your carrier. Your carrier may need to examine the original sales receipt for your iPhone or another valid proof-of-purchase document to verify your iPhone's warranty status.
Note: The service coverage information described at the Apple Support site is based on the date-of-purchase information available to Apple, depending on when or whether you registered your product or if you purchased it from an Apple Authorized Reseller.
How do I obtain service for my iPhone?
The iPhone support site has troubleshooting articles to help you solve your iPhone issue on your own. If you have reviewed those articles and still need service for your iPhone, you can contact your carrier. Note: There may be a fee for diagnostic service. Please do not send any accessories with your iPhone because they will not be returned to you.
copied from Service Answer Center - iPhone /Philippines
You can also use this link to find anAuthorized Apple Service Provider or Apple Store in the Philippines
So i have to pay them for giving me a deffective iphone 6?
If your phone has not been dropped, water damaged or opened by somebody else, Apple will service your phone at no costs.
How much will my in-warranty service cost?
Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase. After you return the iPhone that needs service, Apple will examine the iPhone to confirm that the failure is covered by Apple warranty.
What type of damages are not covered by my warranty?
Apple's Limited Warranty for iPhone excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications. Please review the warranty for further details.
An iPhone that is ineligible for warranty service may be eligible for Out-of-Warranty (OOW) Service. For example, an iPhone that has failed due to damage or liquid damage is ineligible for warranty service but eligible for OOW service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. Please see Apple's Repair Terms And Conditions for further details. Refer to this article to check if the Liquid Contact indicator on your product has been triggered.
If your iPhone is not eligible for warranty service, you may wish to contact your carrier for other options.
Does Apple warranty cover my iPhone service?
If defects arise as a result of service, Apple will cover the repair for the remaining term of the iPhone's warranty or 90 days after iPhone service, whichever provides longer coverage for you.
copied from Service Answer Center - iPhone /Philippines
So with my issue, will they replace it or repair it? What do you mean drop? What if its a 5inch drop? Is that counted?
That would be up to Apple to decide if your damage has been caused by dropping the phone, even if it has been from 5 inches.
Did you buy the iPhone 6 in the Philippines and from an Authorised Apple iPhone reseller ?
as you haven't answered the question from ingo
I got it from the Philippines but I never got it from an authorized apple reseller.
If it is a Philippines model iPhone they should work on it. If it is a grey market phone from another country, say the US, then you will have to bring it to the US to get it serviced.
Will they replace it on the spot? Or do I have to wait?
You would have to ask whoever is going to service your phone that question.
Do I have to pay them? Or anything?
According to the Service page for the Philippines, you may have to pay for diagnostic service:
Service
How do I obtain service for my iPhone?
The iPhone support site has troubleshooting articles to help you solve your iPhone issue on your own. If you have reviewed those articles and still need service for your iPhone, you can contact your carrier. Note: There may be a fee for diagnostic service. Please do not send any accessories with your iPhone because they will not be returned to you.
copied from Service Answer Center - iPhone /Philippines
Shall I send mine back? Or should I just leave it as it is?
Iphone 6 screengate/popgate issue. (Philippines)
