How deep is my trouble?

Question

How deep is my trouble?

i Have for some time had troubles with slow function. Mega issues with trying to use QGIS. Then just the other day my mac pro started to lock up. I have spent the last 2 days trying find out what's wrong. I found a remedy for decreased performance after install of Yosemite. safe mode start n disk repair etc. so I have just been looking through and discovered "_dayliteserver" in my user list and have no idea how or when it got there. I immediately deleted it and again my pro began locking up. I have now disconnected from Internet.

how deep are my trouble?

it is both a work and private use.

i Don't know how to backup my data.

MacBook Pro (17-inch Early 2011), OS X Yosemite (10.10.2)

Posted on Mar 10, 2015 5:54 AM

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Answer 1

etresoft

Level 9

56,692 points

Mar 10, 2015 6:14 AM in response to michaelfromvuollerim

Never manually delete files. You should always use a vendor-provided uninstaller or uninstallation instructions. If you don't know how to remove something before installing, don't install it.

I wrote a little diagnostic program to help show what might be causing these problems. Download EtreCheck from http://www.etresoft.com/etrecheck, run it, and paste the results here. EtreCheck is perfectly safe to run, does not ask for your password to install, and is signed with my Apple Developer ID.

If you aren't backing up now, that should be your first priority. Buy an external hard drive about three times as large as your current hard drive. A 1 TB external drive should be sufficient. 2 TB would be better. Plug it in and turn on Time Machine. When that is complete then you can engage in some debugging with other Apple Support Communities.

Disclaimer: Although EtreCheck is free, there are other links on my site that could give me some form of compensation, financial or otherwise.

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Answer 2

Mar 10, 2015 6:40 AM in response to etresoft

TThank you for yr prompt response. Just so happens I recently purchased a WD 2T Passport Ultra. Never imagined I'd use it this quik. It's backing up 133.49GB. When complete I will run the diagnostic & post. Only deleted the unknown user mentione. Back up looks to take a few hours. Will Remain off Internet until I down load diagnostic program.

CHeers

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Answer 3

Linc Davis

Level 10

209,739 points

Mar 10, 2015 7:40 AM in response to michaelfromvuollerim

There may be other issues, but the problem is caused at least in part by "Daylite Server." You should either reinstall it, remove it, or refer to its developer for support.

Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

Back up all data before making any changes.

You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

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Answer 4

Mar 10, 2015 8:03 AM in response to Linc Davis

A Lot to take in. I have no idea how it got there. My laptop has been turned off, unplugged in its bag in storage for a month while I was away. Less than 2 weeks prior to my leaving I added our business as a seperate user in anticipation for separating work and private when I got back so it has yet to be used. The user dayliteserver was not there then. I saw no program icon of that name displayed either. I am very careful, never open an email I don't know etc. I am baffled.

thank for your input. Still backing up.

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Answer 5

Linc Davis

Level 10

209,739 points

Mar 10, 2015 8:45 AM in response to michaelfromvuollerim

I can't carry out a forensic investigation, but the only I know of for that user to have been created is that "Daylite Server" is, or formerly was, installed.

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Answer 6

Mar 10, 2015 10:16 AM in response to etresoft

Problem description:

Constant & repeated freezing up of machine. slow n sluggish performance. General poor & inconsistent function of programs. Found ‘dayliteserver’ user share only in user section not put there or created by owner remember ever having had or seen the program.

EtreCheck version: 2.1.8 (121)

Report generated 10 March 2015 6:13:51 pm GMT+1

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (17-inch, Early 2011) (Technical Specifications)

MacBook Pro - model: MacBookPro8,3

1 2.2 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 88

Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 512 MB

Color LCD 1920 x 1200

AMD Radeon HD 6750M - VRAM: 1024 MB

System Software: ℹ️

OS X 10.10.2 (14C1510) - Time since boot: 3:52:9

Disk Information: ℹ️

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 748.93 GB (615.75 GB free)

Core Storage: disk0s2 749.30 GB Online

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Western Digital My Passport 0830 2 TB

EFI (disk2s1) <not mounted> : 210 MB

My Passport (disk2s2) /Volumes/My Passport : 2.00 TB (1.88 TB free)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Configuration files: ℹ️

/etc/sysctl.conf - Exists

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.option.driver.Option72 (2.15.0) [Click for support]

[not loaded] com.option.driver.OptionMSD (1.21.0) [Click for support]

[not loaded] de.novamedia.driver.NMSonyEricssonDriver (1.0.1) [Click for support]

/System/Library/Extensions/NMSonyEricssonDriver_106.kext/Contents/PlugIns

[not loaded] de.novamedia.driver.NMUSBCDCACMControl (3.2.12) [Click for support]

[not loaded] de.novamedia.driver.NMUSBCDCACMData (3.2.12) [Click for support]

Startup Items: ℹ️

HWNetMgr: Path: /Library/StartupItems/HWNetMgr

HWPortDetect: Path: /Library/StartupItems/HWPortDetect

Startup items are obsolete in OS X Yosemite

Launch Agents: ℹ️

[running] com.canon.MFManager.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.marketcircle.daylite.accessd.plist [Click for support]

[loaded] com.marketcircle.daylite.attachmentd.plist [Click for support]

[loaded] com.marketcircle.daylite.backupd.plist [Click for support]

[failed] com.marketcircle.daylite.cardcald.plist [Click for support]

[failed] com.marketcircle.daylite.portsd.plist [Click for support]

[failed] com.marketcircle.daylite.staged.plist [Click for support]

[loaded] com.marketcircle.daylite.touchd.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

User Login Items: ℹ️

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Stay Connected UNKNOWN Hidden (missing value)

Dropbox UNKNOWN Hidden (missing value)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Dropbox Application (/Applications/Dropbox.app)

Internet Plug-ins: ℹ️

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Silverlight: Version: 4.0.60531.0 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

CANONiMAGEGATEWAYDL: Version: 3.2.0.1 - SDK 10.6 [Click for support]

GarminGpsControl: Version: 3.0.1.0 Release - SDK 10.4 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 40 Check version

Safari Extensions: ℹ️

AdBlock

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Time Machine: ℹ️

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 748.93 GB Disk used: 133.18 GB

Destinations:

My Passport [Local]

Total size: 2.00 TB

Total number of backups: 2

Oldest backup: 2015-03-10 15:53:59 +0000

Last backup: 2015-03-10 17:00:21 +0000

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 133.18 GB X 3)

Top Processes by CPU: ℹ️

14% mds

6% WindowServer

0% ocspd

0% fontd

0% ps

Top Processes by Memory: ℹ️

369 MB mds_stores

172 MB com.apple.WebKit.WebContent

146 MB System Preferences

137 MB Spotlight

94 MB mds

Virtual Memory Information: ℹ️

2.44 GB Free RAM

3.09 GB Active RAM

1.70 GB Inactive RAM

1.35 GB Wired RAM

95.59 GB Page-ins

1 MB Page-outs

Diagnostics Information: ℹ️

Mar 10, 2015, 03:58:48 PM /Library/Logs/DiagnosticReports/???_2015-03-10-155848_[redacted].cpu_resource.d iag [Click for details]

Mar 10, 2015, 03:58:09 PM /Library/Logs/DiagnosticReports/???_2015-03-10-155809_[redacted].cpu_resource.d iag [Click for details]

Mar 10, 2015, 03:57:30 PM /Library/Logs/DiagnosticReports/???_2015-03-10-155730_[redacted].cpu_resource.d iag [Click for details]

Mar 10, 2015, 03:56:51 PM /Library/Logs/DiagnosticReports/???_2015-03-10-155651_[redacted].cpu_resource.d iag [Click for details]

Mar 10, 2015, 03:56:12 PM /Library/Logs/DiagnosticReports/???_2015-03-10-155612_[redacted].cpu_resource.d iag [Click for details]

Mar 10, 2015, 03:55:33 PM /Library/Logs/DiagnosticReports/???_2015-03-10-155533_[redacted].cpu_resource.d iag [Click for details]

Mar 10, 2015, 03:54:54 PM /Library/Logs/DiagnosticReports/???_2015-03-10-155454_[redacted].cpu_resource.d iag [Click for details]

Mar 10, 2015, 02:20:34 PM Self test - passed

Mar 9, 2015, 10:15:48 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-03-09-101548_[ redacted].hang

Reply

Answer 7

etresoft

Level 9

56,692 points

Mar 10, 2015 10:22 AM in response to michaelfromvuollerim

Use one of those "Click for support" links to take you to Daylite's support page. From there you should be able to find uninstallation instructions. Once it is removed, see if your Mac is still performing poorly. If so, post a new EtreCheck report and we will take a closer look. At this point, things look good aside from the Daylite software. When you have something like this that is a very likely cause for your problems, and there isn't anything else obvious, the best idea is to remove it. That might not fix the problem, but it will eliminate the strongest candidate.

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Answer 8

Mar 10, 2015 10:34 AM in response to michaelfromvuollerim

Locate and delete the following files:

com.marketcircle.Daylite4.LSSShareFileList.plist
com.marketcircle.Daylite4.LSSShareFileList.plist.lockfile
com.marketcircle.Daylite4.plist
com.marketcircle.Daylite4.plist.lockfile
Restart Computer
Directions taken from Developers Website...https://www.marketcircle.com/help/article/how-can-i-uninstall-daylite/
/HWPortDetect

if you want to remove those files go into terminal type cd / then press enter
then cd Library and press enter
then cd StartupItems press enter
now use sudo rm -rf HWNetMgr press enter then it will prompt you to enter your password. enter it then if want to remove HWPortDetect
uso sudo again and same code sudo rm -rf HWPortDetect press enter and wallah they are gone...

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Answer 9

Mar 10, 2015 11:10 AM in response to PATRICKMELE

I did the Ifirst part but how do I go to terminal type cd. Now things are crazy with trying to type this with it flashing on and off. Hope you get it

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Answer 10

Mar 10, 2015 11:11 AM in response to michaelfromvuollerim

Also could not complete /HWPortDetect

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Answer 11

Mar 10, 2015 11:12 AM in response to PATRICKMELE

Also could not complete /HWPortDetect

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Answer 12

Linc Davis

Level 10

209,739 points

Mar 10, 2015 11:26 AM in response to michaelfromvuollerim

NEVER use the shell (Terminal) to delete files. Those instructions are very dangerous, as well as pointless. You are getting the usual kind of results from posting "etrecheck" output on this site. Follow the developer's instructions to remove "Daylite Server" and no one else's.

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Answer 13

Mar 10, 2015 11:29 AM in response to Linc Davis

The deleted files sit in my trash and when I go to delete them from the trash they go back into where I just deleted them from. So I had to do the instructions again. Now?

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Answer 14

Linc Davis

Level 10

209,739 points

Mar 10, 2015 11:32 AM in response to michaelfromvuollerim

What files did you move to the Trash? Were you following the developer's instructions, or the instructions of a member of the "etrecheck" contingent?

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Answer 15

Mar 10, 2015 11:36 AM in response to Linc Davis

Developers instructions. Only the files they said to delete. Command & Delete I thought did that but they are just moved to trash.

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