Adeybob
Level 1 (1 points)

Q: can't purchase HD content - iTunes UI fail

iTunesFail.png

This looks like it's telling me it's ok to purchase, but to view I will have to transfer it to a compatible device.  No sweat, I have an AppleTV 3 hooked to my HD TV which shares my library...

 

so which button do I press to proceed with the purchase?  Cancel cancels the purchase, Buy SD is not what I want, and Learn more pops a web page.

 

FAIL!

AppleTV 2, iOS 5.1.1

Posted on Mar 10, 2015 3:45 AM

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Adeybob

Q: can't purchase HD content - iTunes UI fail

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  • by alex_h1,

    alex_h1 alex_h1 Mar 11, 2015 12:54 PM in response to Adeybob
    Community Specialists
    Mar 11, 2015 12:54 PM in response to Adeybob

    Hello Adeybob,

     

    Thanks for using Apple Support Communities.

     

    As you can see from the popup you're receiving, a computer needs to meet minimum specs before HD content can be purchased, viewed, or rented on it.  To play 720p content, your computer needs to meet the specifications below.

     

    Windows system requirements for HD 720p content

    • 32 or 64-bit version of Windows 7 or Windows 8; Windows XP and Vista don't support HDCP
    • iTunes 10 or later
    • 2.0 GHz Intel Core 2 Duo or faster processor
    • At least 1 GB of RAM
    • A video driver that supports HDCP (you may need to check with the manufacturer to determine if your video driver supports HDCP)
    • A display that supports HDCP with a screen resolution of 1024 x 768 or higher with a digital connection (DVI, DisplayPort, or HDMI)

    If your computer doesn't meet all of the above requirements, you will be unable to purchase, rent, or view HD content from the iTunes Store.

     

     

    Purchasing and viewing HD videos in iTunes - Apple Support

     

    You can however purchase HD movies using the Apple TV itself.  To learn how you can do this, follow the directions below.

     

    To purchase movies on your Apple TV (2nd or 3rd generation)

    1. Select Movies from the main Apple TV menu.
    2. Choose Top Movies, Genres, Genius or Search.
    3. Find a movie you would like to purchase and select it.
    4. When you've decided on a selection you want, choose Buy from the onscreen menu to purchase the selection.
    5. A confirmation message will appear. Click OK to continue.
    6. A prompt will tell you where you can find your purchased movie. Click OK to continue.

     

     

    Apple TV (2nd and 3rd generation): Purchasing and viewing movies - Apple Support

     

    Take care,

    Alex H.

  • by Adeybob,

    Adeybob Adeybob Mar 11, 2015 1:21 PM in response to alex_h1
    Level 1 (1 points)
    Mar 11, 2015 1:21 PM in response to alex_h1

    Hi Alex, thanks for your response.

     

    My point is that when you're running iTunes, and you see this dialog / message, it strongly implies you can purchase the item.

     

    "If you buy the HD version..."

     

    If we're not to be allowed to make the purchase, it should just say so.  Like "Since you cannot view this item on your computer we won't let you buy it either from iTunes even if you could view it on another device".

     

    I think it's a policy and UI fail.  By all means prevent us from viewing it if you must, but to prevent purchase just makes iTunes a PITA.

     

    I did buy it in Apple TV in the end.  What's the point of making me jump through that extra hoop?  How does it help me or Apple?

     

    At least the dialog needs to be fixed so it's not completely incorrect.  The policy issue I disagree with but it's different matter.

  • by Adeybob,

    Adeybob Adeybob Mar 11, 2015 1:26 PM in response to alex_h1
    Level 1 (1 points)
    Mar 11, 2015 1:26 PM in response to alex_h1

    just as another example of how wrong this policy is, take this example.

     

    Me, I'd love to buy this french book, it has lovely pictures in it.

    Shop assistant: do you speak french?

    Me; no

    Shop assistant: If you buy this book you will need to find another person who can speak french.  You can cancel, buy the English version or find out more.

    Me: er, I want to buy this one

    Shop Assistand: sorry we won't sell it to you because you don't speak french.

     

    see what I mean?  It's ridiculous.  If I purchase it, after being warned I can't view it on my computer, then it's on me, not Apple.  Apple takes away my right to make my own decision, which is just downright disrespectful.