Unresponsive iPhone 5s

Question

Unresponsive iPhone 5s

After upgrading (to be more specific yesterday night) my iPhone 5s with 8.1.3 to 8.2 my iPhone became extremely slow! I restarted my iPhone and everything seems to be normal again! This morning I tried to make a call and my iPhone died...! I tried to turn it on but iPhone appeared in its screen the battery message (despite it was about 50% already charged)! I plugged in my iPhone and I tried again this time with success! After all I decided to reset my iPhone (through: Settings -> General -> Reset -> Reset All), end then my iPhonereboots all the time automatically without success! I connected my iPhone to my Macbook but iTunes does not recognize my iPhone!!!

Plz help

Jim

iPhone 5s, iOS 8.2, null

Posted on Mar 10, 2015 6:37 AM

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Answer 1

Brett L

Community Specialist

Mar 11, 2015 2:22 PM in response to dimitris fromt hessaloniki

Howdy dimitris,

Based on your iPhone's Bluetooth not functioning and the iPhone shutting down unexpectedly, it appears your iPhone needs to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, battery replacement, and express replacement service.

iPhone Repair and Service - Apple Support

http://www.apple.com/support/iphone/repair/

Thanks for using Apple Support Communities.

Best,

Brett L

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Answer 2

Mar 11, 2015 2:27 PM in response to Brett L

After the updates and security updates my iTunes stopped recognizing my iPhone 5s. Cord and plug are fine. Nothing, absolutely nothing, has changed on my end other than doing what Apple says when the updates arrive. It is even recharging, but iTunes is blind. It showed it once then it disappeared.

Started and restarted iTunes three times. Restarted iMac computer twice. It is Apple. Please do not point and say the Apple gospel of "it's you not me". It is the updates that messed this up. Please Apple send a fix. Do not blame the user. Do not.

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Answer 3

Apr 23, 2015 8:50 AM in response to H. Lamar Thomas

One month later it is now an intermittent problem, after several attempts it finally recognizes but iTunes will disconnect just for the

helluva it.

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Answer 4

AmishCake

Level 6

9,636 points

Apr 23, 2015 1:26 PM in response to H. Lamar Thomas

Have you tried cleaning your charging port with a wooden toothpick? You would be amazed at the pocket lint/gunk that can get packed in there that you can't even see, that prevents a good connection.

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Answer 5

Apr 27, 2015 7:01 PM in response to AmishCake

Yes, the problem only exists when connected to computer, using adapters and connected to speakers it works fine.

Problem came about in last iTunes/iiPhone update. I have done what is desired, "I just go used to it and try try try until it is recognized".

Attrition, the wonder vibe.

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