Najibit

Q: Battery of my MacBook Air '13 is not charging

Hi all,

 

So a few weeks ago my charger would sometimes not work. The battery at the top right of the screen would show a lightning symbol, but the light on the adapter was not green or orange. After plugging it in and out a few times, it would work. Now it doesn't work at all anymore. The only way my Macbook Air '13 works, is if I keep the charger plugged in. The light doesn't burn, and the battery is at a constant 0% (not increasing). When I click the battery-icon, it says it's not charging. If I pull the charger out, my macbook turns off.

 

What is wrong with it? I can't find any people on the internet with similar problems, so maybe you guys know it?

 

My warranty @ Apple has passed it's 1 year.

MacBook Air (13-inch Mid 2013), iOS 8.2

Posted on Mar 10, 2015 5:00 AM

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Q: Battery of my MacBook Air '13 is not charging

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  • by ReillyRae,

    ReillyRae ReillyRae Mar 10, 2015 11:14 AM in response to Najibit
    Level 1 (4 points)
    Mar 10, 2015 11:14 AM in response to Najibit

    Hi Najibit,

    I am having the same problem with my MacBook Air '11 early 2014!  My computer will only work if it is plugged in with the power adapter. If I bump the cord or knock it out... the computer automatically shuts off.  I've only had my computer for about two and half months. My computer is saying that the battery is 100% charged.  You are also the first person that I've been able to find with the same problem. I'm going to take it back to the store and see if I can exchange it.  I wish I had some kind of information to help you, but I am at a loss myself. I don't know what would be causing it. It was working fine and then all of a sudden stopped working unless it was plugged into the power adapter.

  • by my ginger,

    my ginger my ginger Mar 10, 2015 12:29 PM in response to ReillyRae
    Level 4 (2,472 points)
    Mar 10, 2015 12:29 PM in response to ReillyRae

    If you bought it though apple you only have 14 days to exchange it. Otherwise apple care takes care of the problem.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Mar 10, 2015 12:36 PM in response to Najibit
    Level 9 (52,725 points)
    Mac OS X
    Mar 10, 2015 12:36 PM in response to Najibit

    Have you tried a SMC reset?

     

    http://support.apple.com/en-us/HT201295

     

    Ciao.

  • by my ginger,

    my ginger my ginger Mar 10, 2015 12:40 PM in response to Najibit
    Level 4 (2,472 points)
    Mar 10, 2015 12:40 PM in response to Najibit

    Have you done a SMC reset to see if that helps or even a pram reset? SMC reset is Command/Option/Shift and power key for 10 seconds at startup. Pram is Command/Option/P/R keys for three chimes at startup. Have you looked in system management under power to see how many cycle counts you have? Does your mag safe show maybe a very faint green? If you hold down the option key and click on the battery icon does it say normal? You could have a defective battery. If nothing works ,take it in to apple and have them check it out.   https://support.apple.com/en-us/HT203207

  • by ReillyRae,

    ReillyRae ReillyRae Mar 10, 2015 1:04 PM in response to my ginger
    Level 1 (4 points)
    Mar 10, 2015 1:04 PM in response to my ginger

    First... I want to say thank you for everyones help ! I'm impressed with how quick everyone has responded.

    I purchased my Mac at Best Buy. Spoke to someone from Best Buy and they said they might able to help, regarding exchanging it.

    I have tried the SMC reset and no luck. Everything is good with the Mag Safe. And I just checked the battery icon and it says normal. Thats a new feature that I just discovered...(option and click the battery icon) so thank you!

  • by ReillyRae,

    ReillyRae ReillyRae Mar 10, 2015 1:05 PM in response to my ginger
    Level 1 (4 points)
    Mar 10, 2015 1:05 PM in response to my ginger

    Unfortunately still no luck.

  • by ReillyRae,

    ReillyRae ReillyRae Mar 10, 2015 1:10 PM in response to my ginger
    Level 1 (4 points)
    Mar 10, 2015 1:10 PM in response to my ginger

    Also tried the PRAM reset and that didn't work either.  Where do I find the cycle counts?

    I also made an appointment with Apple for next week in case Best Buy's not able to do anything.

  • by my ginger,

    my ginger my ginger Mar 10, 2015 1:44 PM in response to ReillyRae
    Level 4 (2,472 points)
    Mar 10, 2015 1:44 PM in response to ReillyRae

    Cycle count is in system infromation. Top left menu/Apple/ about this mac/ system info/ power.

  • by ReillyRae,

    ReillyRae ReillyRae Mar 10, 2015 5:25 PM in response to my ginger
    Level 1 (4 points)
    Mar 10, 2015 5:25 PM in response to my ginger

    Battery Information:

    Battery Information:

     

      Model Information:

      Serial Number: C0144370MQBF90GAP

      Manufacturer: DP

      Device Name: bq20z451

      Pack Lot Code: 0

      PCB Lot Code: 0

      Firmware Version: 511

      Hardware Revision: 000a

      Cell Revision: 1198

      Charge Information:

      Charge Remaining (mAh): 5098

      Fully Charged: Yes

      Charging: No

      Full Charge Capacity (mAh): 5136

      Health Information:

      Cycle Count: 36

      Condition: Normal

      Battery Installed: Yes

      Amperage (mA): 0

      Voltage (mV): 8513

     

    System Power Settings:

     

      AC Power:

      System Sleep Timer (Minutes): 1

      Disk Sleep Timer (Minutes): 10

      Display Sleep Timer (Minutes): 10

      Wake on AC Change: No

      Wake on Clamshell Open: Yes

      Wake on LAN: Yes

      AutoPowerOff Delay: 14400

      AutoPowerOff Enabled: 1

      Current Power Source: Yes

      DarkWakeBackgroundTasks: 1

      Display Sleep Uses Dim: Yes

      PrioritizeNetworkReachabilityOverSleep: 0

      Standby Delay: 10800

      Standby Enabled: 1

      Battery Power:

      System Sleep Timer (Minutes): 1

      Disk Sleep Timer (Minutes): 10

      Display Sleep Timer (Minutes): 2

      Wake on AC Change: No

      Wake on Clamshell Open: Yes

      AutoPowerOff Delay: 14400

      AutoPowerOff Enabled: 1

      DarkWakeBackgroundTasks: 0

      Display Sleep Uses Dim: Yes

      Reduce Brightness: Yes

      Standby Delay: 10800

      Standby Enabled: 1

     

    Hardware Configuration:

     

      UPS Installed: No

     

    AC Charger Information:

     

      Connected: Yes

      ID: 0x07a1

      Wattage (W): 45

      Family: 0x00ba

      Serial Number: 0x00196869

      Charging: No

  • by ReillyRae,

    ReillyRae ReillyRae Mar 10, 2015 5:37 PM in response to my ginger
    Level 1 (4 points)
    Mar 10, 2015 5:37 PM in response to my ginger

    Does it look like it's my battery ? By the way thanks for all your help.

  • by my ginger,

    my ginger my ginger Mar 10, 2015 5:43 PM in response to ReillyRae
    Level 4 (2,472 points)
    Mar 10, 2015 5:43 PM in response to ReillyRae

    You need to take it in. Your amperage should not be 0 and your voltage should be around 12400mA.

  • by ReillyRae,

    ReillyRae ReillyRae Mar 10, 2015 5:50 PM in response to Najibit
    Level 1 (4 points)
    Mar 10, 2015 5:50 PM in response to Najibit

    Hey Najibit,

    Sorry... I kind of hijacked your post, but I hope you're getting some information that will help you also. It sounds like we are having the same problem. If you find anything that has helped you, please let me know. Thanks 

  • by ReillyRae,

    ReillyRae ReillyRae Mar 10, 2015 5:52 PM in response to my ginger
    Level 1 (4 points)
    Mar 10, 2015 5:52 PM in response to my ginger

    Do you know what would cause that ? It's a brand-new computer. It's not even three months old.

  • by Lanny,

    Lanny Lanny Mar 10, 2015 5:54 PM in response to my ginger
    Level 6 (8,041 points)
    Desktops
    Mar 10, 2015 5:54 PM in response to my ginger
    Deleted

    The OP's question has been hijacked.

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