Battery of my MacBook Air '13 is not charging

O my God!...i have the same issue.....totally the same with macbook air 13 and the warranty just expired...i'm having this laptop for just a year...-_-

Hi Najibit,

I am having exact same problem as yours, what was the root cause, how did you solve the problem?

Thank you.

Mahzad

Hi Najibit,

I am having the same problem with my MacBook Air '11 early 2014! My computer will only work if it is plugged in with the power adapter. If I bump the cord or knock it out... the computer automatically shuts off. I've only had my computer for about two and half months. My computer is saying that the battery is 100% charged. You are also the first person that I've been able to find with the same problem. I'm going to take it back to the store and see if I can exchange it. I wish I had some kind of information to help you, but I am at a loss myself. I don't know what would be causing it. It was working fine and then all of a sudden stopped working unless it was plugged into the power adapter.

If you bought it though apple you only have 14 days to exchange it. Otherwise apple care takes care of the problem.

Have you tried a SMC reset?

http://support.apple.com/en-us/HT201295

Ciao.

Have you done a SMC reset to see if that helps or even a pram reset? SMC reset is Command/Option/Shift and power key for 10 seconds at startup. Pram is Command/Option/P/R keys for three chimes at startup. Have you looked in system management under power to see how many cycle counts you have? Does your mag safe show maybe a very faint green? If you hold down the option key and click on the battery icon does it say normal? You could have a defective battery. If nothing works ,take it in to apple and have them check it out. https://support.apple.com/en-us/HT203207

First... I want to say thank you for everyones help ! I'm impressed with how quick everyone has responded.

I purchased my Mac at Best Buy. Spoke to someone from Best Buy and they said they might able to help, regarding exchanging it.

I have tried the SMC reset and no luck. Everything is good with the Mag Safe. And I just checked the battery icon and it says normal. Thats a new feature that I just discovered...(option and click the battery icon) so thank you!

Unfortunately still no luck.

Also tried the PRAM reset and that didn't work either. Where do I find the cycle counts?

I also made an appointment with Apple for next week in case Best Buy's not able to do anything.

Cycle count is in system infromation. Top left menu/Apple/ about this mac/ system info/ power.

Battery Information:

Battery Information:

Model Information:

Serial Number: C0144370MQBF90GAP

Manufacturer: DP

Device Name: bq20z451

Pack Lot Code: 0

PCB Lot Code: 0

Firmware Version: 511

Hardware Revision: 000a

Cell Revision: 1198

Charge Information:

Charge Remaining (mAh): 5098

Fully Charged: Yes

Charging: No

Full Charge Capacity (mAh): 5136

Health Information:

Cycle Count: 36

Condition: Normal

Battery Installed: Yes

Amperage (mA): 0

Voltage (mV): 8513

System Power Settings:

AC Power:

System Sleep Timer (Minutes): 1

Disk Sleep Timer (Minutes): 10

Display Sleep Timer (Minutes): 10

Wake on AC Change: No

Wake on Clamshell Open: Yes

Wake on LAN: Yes

AutoPowerOff Delay: 14400

AutoPowerOff Enabled: 1

Current Power Source: Yes

DarkWakeBackgroundTasks: 1

Display Sleep Uses Dim: Yes

PrioritizeNetworkReachabilityOverSleep: 0

Standby Delay: 10800

Standby Enabled: 1

Battery Power:

System Sleep Timer (Minutes): 1

Disk Sleep Timer (Minutes): 10

Display Sleep Timer (Minutes): 2

Wake on AC Change: No

Wake on Clamshell Open: Yes

AutoPowerOff Delay: 14400

AutoPowerOff Enabled: 1

DarkWakeBackgroundTasks: 0

Display Sleep Uses Dim: Yes

Reduce Brightness: Yes

Standby Delay: 10800

Standby Enabled: 1

Hardware Configuration:

UPS Installed: No

AC Charger Information:

Connected: Yes

ID: 0x07a1

Wattage (W): 45

Family: 0x00ba

Serial Number: 0x00196869

Charging: No

Does it look like it's my battery ? By the way thanks for all your help.

You need to take it in. Your amperage should not be 0 and your voltage should be around 12400mA.

Hey Najibit,

Sorry... I kind of hijacked your post, but I hope you're getting some information that will help you also. It sounds like we are having the same problem. If you find anything that has helped you, please let me know. Thanks

Do you know what would cause that ? It's a brand-new computer. It's not even three months old.