Hi! please help me. my ipod touch is unable to connect to the internet but my laptop are connected. What is the problem? I tried to reset the network setting but it still shows "Unable to join the network".
Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Yes. My device see the network. Like what I said, after typing the password, it shows unable to join to the network. But im sure the password is correct.
Try the actions of my previous reply starting with powering off and them back on your router.
Nothing change. But thankyou for your time and effort. 🙂
my ipod touch is unable to connect to the internet but my laptop are connected.
