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Helpful answers
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Mar 12, 2015 8:07 AM in response to Nikolai Railtonby joe_7399,Greetings Nikolai Railton,
Welcome to the Apple Support Communities!
I understand that your Apple EarPods’ remote and mic are no longer functioning as expected. To begin troubleshooting, I would suggest first reading over the attached articles for information.
If you hear low or muffled sound from your Apple EarPods - Apple Support
If the remote buttons don't work on your Apple EarPods - Apple Support
Cheers,
Joe
