Can I get a tuneup or preventive maintenance for my Pro?

Question

Level 1

32 points

Can I get a tuneup or preventive maintenance for my Pro?

My MacBook Pro is a little over four years old and I am concerned about its performance. We have a an IPhoto library with about 138GB of content and iTunes with 8.2. Aside from photography we mostly use it for web browsing and a little bit of Word and Excel. I have about 185G of available space on my hard drive. I am on OS X Yosemite with a 2.53 GHz Intel Core i5 Processor and 4G of Memory.

Over the last few months I find changing from web site to web site and program to program is often very slow. I may click on a bookmark and the color wheel goes on and on that seems like forever. When I click on "About this Mac" to get the info for above, it did not instantly open up and instead I saw the color wheel doing its thing for several seconds. Too many times it gets hung up and I have to force quit. I NEVER have a lot of open pages or more than two or three apps running at the same time.

I am not technically savvy enough to go in an delete various things from areas where I do not understand what they do.

I would like to know if Apple offers a "tune-up" type service or if they can do anything to determine if something is wrong? OR, if there is a trusted program I can use that will clean things up and improve the performance? And is such a program worth a try?

Thanks

MAC OS.X

Posted on Mar 10, 2015 3:06 PM

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Answer 1

topcop1 Author

Level 1

32 points

Apr 17, 2015 1:01 PM in response to topcop1

Wanted to do an update on my computer problem. I took it to the Genius Bar and it appears that when I was migrating to Yosemite I checked the file encryption. He checked everything else and found everything operating properly.

The tech said that if I did not have any real sensitive info on the computer he would recommend removing the encryption as he felt this was causing the problem. I told him to go ahead and once all my files were returned to normal, the slow response time and the constant spinning color wheel went away.

My computer seems to be operating fine now.

thanks for the suggestions.

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Answer 2

topcop1 Author

Level 1

32 points

Mar 10, 2015 3:15 PM in response to Allan Eckert

Thanks Allan. Here it is.... AND...BTW what are Daemons and Agents???

Problem description:

My MacBook Pro is running very slow and frequently gets hung up to the point I have to Force Quit too often.

EtreCheck version: 2.1.8 (121)

Report generated March 10, 2015 at 6:12:53 PM EDT

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (15-inch, Mid 2010) (Technical Specifications)

MacBook Pro - model: MacBookPro6,2

1 2.53 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 46

Video Information: ℹ️

Intel HD Graphics - VRAM: 288 MB

NVIDIA GeForce GT 330M - VRAM: 256 MB

Color LCD 1440 x 900

System Software: ℹ️

OS X 10.10.2 (14C1510) - Time since boot: 8:25:53

Disk Information: ℹ️

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.74 GB (184.35 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.11 GB Online

MATSHITADVD-R UJ-898

USB Information: ℹ️

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Internal Memory Card Reader

Toshiba External USB 3.0 1 TB

EFI (disk2s1) <not mounted> : 210 MB

Toshiba-TimeMachine (disk2s2) /Volumes/Toshiba-TimeMachine : 999.86 GB (26.48 GB free)

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6) [Click for support]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) [Click for support]

[not loaded] com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7) [Click for support]

[not loaded] com.keyspan.iokit.usb.KeyspanUSAdriver (2.6) [Click for support]

[not loaded] com.leapfrog.codeless.kext (2) [Click for support]

[not loaded] com.leapfrog.driver.LfConnectDriver (1.8.1 - SDK 10.7) [Click for support]

Launch Agents: ℹ️

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[not loaded] com.teamviewer.teamviewer.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.backblaze.bzserv.plist [Click for support]

[loaded] com.hikvision.iVMS-4200.plist [Click for support]

[loaded] com.leapfrog.connect.shell.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.backblaze.bzbmenu.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

User Login Items: ℹ️

Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

iTunesHelper UNKNOWN (missing value)

Monitor UNKNOWN Hidden (missing value)

iCalAlarmScheduler UNKNOWN Hidden (missing value)

MacR-1000 UNKNOWN (missing value)

AirPort Base Station Agent Application (/System/Library/CoreServices/AirPort Base Station Agent.app)

Mail Application (/Applications/Mail.app)

Safari Application (/Applications/Safari.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Internet Plug-ins: ℹ️

LogitechHarmony: Version: 2.0 - SDK 10.7 [Click for support]

WebVideoPlugin: Version: 3.0.5.14 - SDK 10.8 [Click for support]

Google Earth Web Plug-in: Version: 6.1 [Click for support]

Default Browser: Version: 600 - SDK 10.10

RealPlayer Plugin: Version: Unknown [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.8

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

CouponPrinter-FireFox_v2: Version: Version 1.1.6 [Click for support]

GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 [Click for support]

NPExView: Version: Unknown [Click for support]

Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version

User internet Plug-ins: ℹ️

Move_Media_Player: Version: npmnqmp 071706000001 [Click for support]

fbplugin_1_0_3: Version: Unknown [Click for support]

Safari Extensions: ℹ️

WOT

1-ClickWeather

Facebook Photo Zoom

clea.nr Videos

DuckDuckGo

Turn Off the Lights

AdBlock

3rd Party Preference Panes: ℹ️

Backblaze Backup [Click for support]

Flash Player [Click for support]

Java [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 498.74 GB Disk used: 314.39 GB

Destinations:

Toshiba-JimBackup [Local]

Total size: 999.86 GB

Total number of backups: 37

Oldest backup: 2015-02-02 21:01:28 +0000

Last backup: 2015-03-10 21:27:04 +0000

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 314.39 GB X 3)

Top Processes by CPU: ℹ️

18% mds

9% WindowServer

7% Dock

0% SystemUIServer

0% bztransmit

Top Processes by Memory: ℹ️

215 MB Safari

193 MB bztransmit

142 MB iPhoto

142 MB Mail

82 MB Finder

Virtual Memory Information: ℹ️

113 MB Free RAM

1.25 GB Active RAM

1.19 GB Inactive RAM

940 MB Wired RAM

87.54 GB Page-ins

156 MB Page-outs

Diagnostics Information: ℹ️

Mar 10, 2015, 11:08:28 AM /Library/Logs/DiagnosticReports/com.apple.internetaccounts_2015-03-10-110828_[r edacted].crash

Mar 10, 2015, 09:50:17 AM /Library/Logs/DiagnosticReports/iTunes_2015-03-10-095017_[redacted].cpu_resourc e.diag [Click for details]

Mar 10, 2015, 09:44:31 AM Self test - passed

Mar 9, 2015, 08:57:48 AM /Library/Logs/DiagnosticReports/discoveryd_2015-03-09-085748_[redacted].crash

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Answer 3

John Galt

Level 10

154,868 points

Mar 10, 2015 4:41 PM in response to topcop1

Back up your Mac if you have not already done so. To learn how to to that read Mac Basics: Time Machine backs up your Mac - Apple Support

If your Mac is momentarily unresponsive, consider the following.

Launch the Console app - it is in your Utilities folder. You can find it by selecting Utilities from the Finder's Go menu.

If the log list column on the left is not already displayed, show the log list by selecting Show Log List from Console's View menu. Select Show Toolbar if it is not already shown.

Locate system.log in the list and select it. Many date and time-stamped entries will appear, hundreds of them, and you must find the entries relevant to your Mac's problem.

To do that click the Clear Display button in the Toolbar. All previously displayed log entries will be disappear.

Next: Perform whatever actions cause the Mac to exhibit the slow behavior. If the problem is caused by errors logged by the system, the Console window will show them being recorded in system.log.

One or more of them, along with their time stamps, may reveal the reason for the problem you describe.

Copy and paste those log entries in a reply. If hundreds of the same repetitive messages appear, please edit them before posting. There should be no need for more than a few log entries.

Most of the entries will be cryptic but will contain information you might consider personal such as your Mac's name. If you do not want that information to appear, delete or obscure it when posting your reply. Leave enough information so that the entries can be deciphered.

Reply

Answer 4

Mar 10, 2015 4:00 PM in response to topcop1

From this report I see little or nothing to cleanup on your Mac.

My only suggestion is to consider an increase in RAM. The 4 GB of RAM that is currently installed appears too be to little to support Yosemite and your workload. This is probably why some of the extensions and agents are not loading. Yosemite will unload parts of the system if the memory pressure becomes too great.

To answer your question about agents and daemons read https://wiki.afp548.com/index.php/Launch_Daemons/Agents_in_OS_X

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Answer 5

Linc Davis

Level 10

209,739 points

Mar 10, 2015 5:09 PM in response to topcop1

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

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