Sbyrne1984

Q: storage issues iphone 6

My Iphone 6 says my storage is now full. It was at 10.3 GB but with no additional  apps downloaded it has jumped to 12.2GB,  and even after deleting photos and videos it remains at 12.2GB now. There seems to be something else taking up space but its not listed in the manage storage list.

 

Anyone know what might be causing my memory to be full?

iPhone 6, iOS 8.1.3

Posted on Mar 11, 2015 1:45 AM

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Q: storage issues iphone 6

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  • by dianjos,

    dianjos dianjos Mar 2, 2016 4:57 PM in response to joubran
    Level 1 (5 points)
    Mar 2, 2016 4:57 PM in response to joubran

    YEsterday after I restored my iphone memory went to 7,2GB free...1 hour after 6,3GB...now 24h after is at 3,7GB....JOUBRAN: you sugest uninstaling Whatsapp and instaling again or the problem is only solved if you DONT HAVE Whatsapp instaled?

  • by ChanWeiZhong,

    ChanWeiZhong ChanWeiZhong Mar 2, 2016 5:17 PM in response to joubran
    Level 1 (0 points)
    Mar 2, 2016 5:17 PM in response to joubran

    I'm also having the same problem, is it really due to whatsapp ?

  • by CreepingDeath666,

    CreepingDeath666 CreepingDeath666 Mar 2, 2016 5:29 PM in response to joubran
    Level 1 (0 points)
    Mar 2, 2016 5:29 PM in response to joubran

    I am having the same problems. Space just disappears. Do you think it could be whatsapp then? I have been restoring from iCloud and losing up to 3GB of space a day when my phone isn't in use other than sending whatsapp messages

  • by Shaidaa,

    Shaidaa Shaidaa Mar 2, 2016 6:04 PM in response to joe_7399
    Level 1 (0 points)
    Mar 2, 2016 6:04 PM in response to joe_7399

    Dear Joe,

     

    How long does the recovery mode take?

     

    Thank you,

    Shaida

  • by ElvaXiao,

    ElvaXiao ElvaXiao Mar 2, 2016 6:38 PM in response to Sbyrne1984
    Level 1 (24 points)
    Mar 2, 2016 6:38 PM in response to Sbyrne1984

    I think you need restore your iPhone via iTunes. I had the same problem before. But after restoring iPhone via iTunes, everything goes well.

     

    Get your device ready

    1. Check that you have the latest version of iTunes on your Mac or PC.
    2. If you want to save the information on your device, make a backup.
    3. Go to Settings > iCloud. Turn off Find My iPhone.

    Restore your device to factory settings

    1. Open iTunes on your Mac or PC.
    2. Connect your iPhone, iPad, or iPod to your computer with the cable that came with your device.
    3. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.
    4. Select your iPhone, iPad, or iPod when it appears in iTunes.
    5. In the Summary panel, click Restore [device].
      In the summary panel in iTunes, click Restore iPhone
    6. Click Restore again to confirm. Then iTunes erases your device and installs the latest iOS or iPod software.
      In iTunes, click Restore again to confirm.
    7. After your device restores to factory settings, it restarts. Now you can set it up as new.
  • by bwani,

    bwani bwani Mar 2, 2016 11:40 PM in response to joubran
    Level 1 (0 points)
    Mar 2, 2016 11:40 PM in response to joubran

    Yes.. Whatsapp is the culprit here.. I was too facing the same storage full issue and whatsapp(latest update on 1st March, 2016) was eating all the storage. After removing whatsapp, everything is working fine.

  • by joubran,

    joubran joubran Mar 3, 2016 12:36 AM in response to ChanWeiZhong
    Level 1 (5 points)
    Mar 3, 2016 12:36 AM in response to ChanWeiZhong

    yes

  • by joubran,

    joubran joubran Mar 3, 2016 12:45 AM in response to CreepingDeath666
    Level 1 (5 points)
    Mar 3, 2016 12:45 AM in response to CreepingDeath666

    yes i uninstall whatsapp this morning and i recovered my 5GB lost and after reinstall i lost 500MB and it is going to loss all space.

    in this moment i have available 1GB

  • by SMPascoal,

    SMPascoal SMPascoal Mar 3, 2016 12:54 AM in response to joe_7399
    Level 1 (4 points)
    Apple Watch
    Mar 3, 2016 12:54 AM in response to joe_7399

    I am facing the exact same issue with my iPhone 6 Plus. After deleting lots of old videos and photos plus apps i really don't use i had about 5GB freed and after +-20mins while on whatsapp it started prompting low storage again... which i found impossibe that so much space had been taken up again... so i went to Manage Storage it says used 55.2 GB BUT when i add up the used space per app it DOES NOT add up to 55.2 GB.

     

    I hope this gets fixed ASAP. Thanks

  • by ChanWeiZhong,

    ChanWeiZhong ChanWeiZhong Mar 3, 2016 1:36 AM in response to SMPascoal
    Level 1 (0 points)
    Mar 3, 2016 1:36 AM in response to SMPascoal

    Hi this morning I've contacted Apple Support and received call from Apple which we discussed a bit about this issue.

    In the end, I'm told to backup and restore my phone to factory settings. I'm going to share my experience here.

    Yes I backed up my phone using iTunes and restored it using iTunes also. You have all the personal informations and app data inside but you'll have to redone load the app yourself. After doing so and redownload all the app I used to have, yes indeed I've cleared most of the space and have 5.5GB space. I'm happy and took a nap.

    I just woke up and realize, I have 2.1GB left. Seriously ?

    Hope Apple can address this issue and thanks to Micheal from Singapore Apple support for the guide provided.

  • by chriss911,

    chriss911 chriss911 Mar 3, 2016 3:30 AM in response to Sbyrne1984
    Level 1 (0 points)
    Mar 3, 2016 3:30 AM in response to Sbyrne1984

    Hi guys

    Im experiencing the same problem with iphone 6 16GB cap. I basically deleted evthg taking up space: no photos, no huge apps, no music..

    everytime i delete smthg the freed space keeps getting "eaten" by smthg. whwn i go to manage storage the apps sizes dont add up.

    Something is really wrong, I realized smthg, this problem started after updating the latest whatsapp version, any particular reason for this?

    Any thoughts?!

  • by Ash2leo,

    Ash2leo Ash2leo Mar 3, 2016 3:48 AM in response to chriss911
    Level 1 (0 points)
    Mar 3, 2016 3:48 AM in response to chriss911

    I had the same issue. My 8GB free space  went to Zero in minutes. So tried this. Go to settings>Safari> Clear History and website data.  All 8 GB came back. Weird but it worked.

  • by nevena888,

    nevena888 nevena888 Mar 3, 2016 3:57 AM in response to Ash2leo
    Level 1 (0 points)
    Mar 3, 2016 3:57 AM in response to Ash2leo

    this didnt do anything for me... still having the same issue! very frustrating once I stripped down to most necessary I need to have on the phone and still no memory...

  • by SMPascoal,

    SMPascoal SMPascoal Mar 3, 2016 4:16 AM in response to Ash2leo
    Level 1 (4 points)
    Apple Watch
    Mar 3, 2016 4:16 AM in response to Ash2leo

    I Have just tried this, it freed up 4.6GB on my iPhone but this is now being eaten up again... It's now down to 4.2 GB after I replied to a msg on Whatsapp.

  • by chriss911,

    chriss911 chriss911 Mar 3, 2016 8:46 AM in response to Ash2leo
    Level 1 (0 points)
    Mar 3, 2016 8:46 AM in response to Ash2leo

    Tried it..didnt work

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