I have to be on wifi to create a genius playlist?

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I have to be on wifi to create a genius playlist?

i have different playlists on each of my devices. Today I tried to create a genius playlist from a song and first my iPhone froze up, then after closing the music app all of my playlist I had in my phone disappeared and all of my playlista from other devices loaded, then I got a message to connect to wifi to create a playlist. It then created a playlist, but after I turned off wifi the playlist disappeared. Tried it all again, only this time I got a message that rhere were not any songs that matched the song that I wanted to match.

iPhone 6, iOS 8.2

Posted on Mar 11, 2015 6:28 AM

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Answer 1

jeffd55

Community Specialist

Mar 13, 2015 9:06 AM in response to CFWeatherman

Hi CFWeatherman,

Thank you for using Apple Support Communiites.

It sounds like you are not getting iTunes Match playlists when you are not connected to Wi-Fi. You do need an internet connection. See the following from the iTunes Match troubleshooting article:

If you're using an iOS device and aren't on a Wi-Fi network, turn on 3G cellular data for iTunes Match. Fees might be associated with downloading over cellular networks; contact your wireless carrier for details.

For more information and clarification, see the article:

How to troubleshoot iTunes Match - Apple Support

Cheers,

Jeff D.

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Answer 2

CFWeatherman Author

Level 1

0 points

Mar 17, 2015 5:30 PM in response to jeffd55

this makes no sense. You say I have to be on WIFi but it says in the instructions that if I'm not on wifi to use cellular data. my problem is that it is NOT working unless I'm am on WIFI - when I'm not on wifi my phone uses the cellular data. Not 3G but using LTE

tthe iTunes match is working but not correctly

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Answer 3

jeffd55

Community Specialist

Mar 18, 2015 2:09 PM in response to CFWeatherman

Hello CFWeatherman,

If you have turned on cellular data for iTunes Match and the other troubleshooting in that article have not resolved the issue, you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

Regards,
Jeff D.

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