Carl Me Maybe

Q: In months past I've not saved passwords on several websites.  Now I want KeyChain to start remembering.  The websites do not show up on the list in my iCloud KeyChain, and a couple of them I deleted recently.  All software are current versions.

In months past and previous software versions, I've "never" saved passwords on several websites.  Now I want KeyChain to start remembering.  The websites do not show up on the list in my iCloud KeyChain, and a couple of them I deleted recently.  Still Safari won't ask.  Running Yosemite 10.10.2, Safari 8.0.3.  All iOS software also current with the same problem.

MacBook Pro, OS X Yosemite (10.10.2)

Posted on Mar 11, 2015 11:34 AM

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Q: In months past I've not saved passwords on several websites.  Now I want KeyChain to start remembering.  The websites do ... more

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  • by Linc Davis,

    Linc Davis Linc Davis Mar 11, 2015 12:27 PM in response to Carl Me Maybe
    Level 10 (208,044 points)
    Applications
    Mar 11, 2015 12:27 PM in response to Carl Me Maybe

    From the Safari menu bar, select

              Safari â–¹ Preferences... â–¹ Passwords

    Find the address of the site and delete the entry from the list.

  • by Carl Me Maybe,

    Carl Me Maybe Carl Me Maybe Mar 11, 2015 12:34 PM in response to Linc Davis
    Level 1 (1 points)
    Mar 11, 2015 12:34 PM in response to Linc Davis

    Yeah...already knew about that, and it didn't work.  Hence the comment in my original post about having deleted a couple of them in recent months.  I probably wasn't very clear on that.  I've done the standard stuff without success.  I even disabled keychain access on all my devices, deleted the iOS keychain password and repopulated them from the Mac keychain with no help for this problem.

     

    I've gone in through KeyChain and via the route you suggested, and nothing works.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 11, 2015 1:21 PM in response to Carl Me Maybe
    Level 10 (208,044 points)
    Applications
    Mar 11, 2015 1:21 PM in response to Carl Me Maybe

    Back up all data. Open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm—the data will remain on the servers. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device. Test.

  • by Carl Me Maybe,

    Carl Me Maybe Carl Me Maybe Mar 11, 2015 1:31 PM in response to Linc Davis
    Level 1 (1 points)
    Mar 11, 2015 1:31 PM in response to Linc Davis

    Did as you suggested with no glitches in the process.  Still will not ask to save passwords on a couple of the sites I want.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 11, 2015 1:46 PM in response to Carl Me Maybe
    Level 10 (208,044 points)
    Applications
    Mar 11, 2015 1:46 PM in response to Carl Me Maybe

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

  • by Carl Me Maybe,

    Carl Me Maybe Carl Me Maybe Mar 11, 2015 4:38 PM in response to Linc Davis
    Level 1 (1 points)
    Mar 11, 2015 4:38 PM in response to Linc Davis

    OK.  Worked like a charm following the process you outlined.  The problem still persists.  Two websites would not ask to save the login info, while gmail asked to save.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 11, 2015 5:09 PM in response to Carl Me Maybe
    Level 10 (208,044 points)
    Applications
    Mar 11, 2015 5:09 PM in response to Carl Me Maybe

    Can you find the passwords in Keychain Access?

  • by Carl Me Maybe,

    Carl Me Maybe Carl Me Maybe Mar 11, 2015 5:11 PM in response to Linc Davis
    Level 1 (1 points)
    Mar 11, 2015 5:11 PM in response to Linc Davis

    No.  Safari never asked me if I wanted to save the passwords.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 11, 2015 6:04 PM in response to Carl Me Maybe
    Level 10 (208,044 points)
    Applications
    Mar 11, 2015 6:04 PM in response to Carl Me Maybe

    If you're facing the same problem on all your devices, it's a bug in iCloud Keychain. I can't reproduce it myself, so I don't know what to tell you. You'd have to get help from Apple Support. They might waive the charge for a support call, but don't count on it.

  • by Carl Me Maybe,

    Carl Me Maybe Carl Me Maybe Mar 11, 2015 6:08 PM in response to Linc Davis
    Level 1 (1 points)
    Mar 11, 2015 6:08 PM in response to Linc Davis

    OK.  It is on all my devices.  Thanks.  They waived the fee a few months ago when I had the wifried problem with Yosemite.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 11, 2015 6:11 PM in response to Carl Me Maybe
    Level 10 (208,044 points)
    Applications
    Mar 11, 2015 6:11 PM in response to Carl Me Maybe

    If you do get a resolution, please update this thread. The information might be helpful to others.