Apple Event: May 7th at 7 am PT
Every time I open iBooks, it gives me a list of updates available. Every time I log in and try to download them, the downloads fail. They do not show up as needing updated on my iPod, iPad or iPhone. What gives?
iMac, OS X Yosemite (10.10)
There was an outage yesterday in Apple's network. Has the problem cleared up?
This has been going on for several days now.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
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3/12/15 9:21:15.724 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
3/12/15 9:21:15.735 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.iBooks.636) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iBooks.app
3/12/15 9:21:15.736 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.iBooks.636) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iBooks.app
3/12/15 9:21:15.772 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe5bfd0780> connection from pid 636 with interface <AccountServiceInterface: 0x7ffe5d46feb0> (PID 636)
3/12/15 9:21:15.860 AM storedownloadd[450]: DownloadServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fbbba518bc0> connection from pid 636 with interface <DownloadServiceInterface: 0x7fbbba5ac410> (PID 636)
3/12/15 9:21:15.863 AM storeassetd[448]: AssetServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f949b621c30> connection from pid 636 with interface <AssetServiceInterface: 0x7f949b688d50> (PID 636)
3/12/15 9:21:15.865 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe60b17cc0> connection from pid 588 with interface <AccountServiceInterface: 0x7ffe5d7e99c0> (PID 588)
3/12/15 9:21:15.867 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe5bd98020> connection from pid 448 with interface <AccountServiceInterface: 0x7ffe5d392580> (PID 448)
3/12/15 9:21:15.872 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe5d2764a0> connection from pid 448 with interface <AccountServiceInterface: 0x7ffe5d261530> (PID 448)
3/12/15 9:21:15.956 AM storeuid[586]: UIServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f884c809080> connection from pid 636 with interface <UIServiceInterface: 0x7f884c808950> (PID 636)
3/12/15 9:21:15.960 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe60b0a360> connection from pid 636 with interface <AccountServiceInterface: 0x7ffe5d71f120> (PID 636)
3/12/15 9:21:15.987 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe60a6c490> connection from pid 636 with interface <AccountServiceInterface: 0x7ffe5bd6ff90> (PID 636)
3/12/15 9:21:16.005 AM com.apple.CommerceKit.TransactionService[638]: TransactionServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fd422523b30> connection from pid 636 with interface <TransactionServiceInterface: 0x7fd42251e450> (PID 636)
3/12/15 9:21:16.006 AM com.apple.CommerceKit.TransactionService[638]: TransactionServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fd423a013e0> connection from pid 636 with interface <TransactionServiceInterface: 0x7fd423a00670> (PID 636)
3/12/15 9:21:16.006 AM com.apple.CommerceKit.TransactionService[638]: addOperation <StorePlatformOperation: 0x7fd42252c2f0>{name = '(null)'}
3/12/15 9:21:16.011 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe5d296ac0> connection from pid 638 with interface <AccountServiceInterface: 0x7ffe5d25ff80> (PID 638)
3/12/15 9:21:16.011 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe5be29090> connection from pid 638 with interface <AccountServiceInterface: 0x7ffe5d4314f0> (PID 638)
3/12/15 9:21:16.018 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe5d0f3030> connection from pid 636 with interface <AccountServiceInterface: 0x7ffe5d523370> (PID 636)
3/12/15 9:21:16.019 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe5d71fed0> connection from pid 638 with interface <AccountServiceInterface: 0x7ffe5d70dae0> (PID 638)
3/12/15 9:21:16.030 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe5d354940> connection from pid 638 with interface <AccountServiceInterface: 0x7ffe5d3562e0> (PID 638)
3/12/15 9:21:16.039 AM com.apple.CommerceKit.TransactionService[638]: Failed to obtain sandbox extension for path=/Users/gbol/Library/Caches/com.apple.CommerceKit.TransactionService. Errno:1
3/12/15 9:21:16.042 AM com.apple.CommerceKit.TransactionService[638]: Failed to obtain sandbox extension for path=/Users/gbol/Library/Caches/com.apple.CommerceKit.TransactionService. Errno:1
3/12/15 9:21:16.046 AM com.apple.SecurityServer[60]: Session 100031 created
3/12/15 9:21:16.080 AM com.apple.CommerceKit.TransactionService[638]: TransactionServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fd423912400> connection from pid 636 with interface <TransactionServiceInterface: 0x7fd423912810> (PID 636)
3/12/15 9:21:16.081 AM com.apple.CommerceKit.TransactionService[638]: addOperation <StorePlatformOperation: 0x7fd423b0f460>{name = '(null)'}
3/12/15 9:21:16.082 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe5d34dee0> connection from pid 638 with interface <AccountServiceInterface: 0x7ffe5d35a520> (PID 638)
3/12/15 9:21:16.085 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe5d15ce30> connection from pid 638 with interface <AccountServiceInterface: 0x7ffe5d2751d0> (PID 638)
3/12/15 9:21:16.088 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe60a53600> connection from pid 638 with interface <AccountServiceInterface: 0x7ffe5bdb7e50> (PID 638)
3/12/15 9:21:16.288 AM sandboxd[201]: ([636]) iBooks(636) deny file-read-data /Library/Preferences/com.apple.commerce.plist
3/12/15 9:21:16.293 AM sandboxd[201]: ([638]) com.apple.Commer(638) deny file-issue-extension /Users/gbol/Library/Caches/com.apple.CommerceKit.TransactionService
3/12/15 9:21:16.303 AM sandboxd[201]: ([638]) com.apple.Commer(638) deny mach-lookup com.apple.nsurlstorage-cache
3/12/15 9:21:16.308 AM sandboxd[201]: ([638]) com.apple.Commer(638) deny file-issue-extension /Users/gbol/Library/Caches/com.apple.CommerceKit.TransactionService
3/12/15 9:21:16.313 AM sandboxd[201]: ([638]) com.apple.Commer(638) deny mach-lookup com.apple.nsurlstorage-cache
3/12/15 9:21:16.531 AM storeaccountd[356]: ADI: {
"Cache-Control" = "no-transform, max-age=3352";
Connection = "keep-alive";
"Content-Encoding" = gzip;
"Content-Length" = 2171;
"Content-Type" = "text/xml; charset=UTF-8";
Date = "Thu, 12 Mar 2015 16:21:16 GMT";
"Last-Modified" = "Thu, 12 Mar 2015 16:18:21 GMT";
Server = "ATS/4.1.0";
"Strict-Transport-Security" = "max-age=31536000";
Vary = "Accept-Encoding, X-Apple-Store-Front, Cookie, User-Agent, X-Apple-Store-Front";
"X-Apple-Partner" = "origin.0";
"apple-timing-app" = "1 ms";
"x-apple-aka-ttl" = "Generated Thu Mar 12 09:18:21 PDT 2015, Expires Thu Mar 12 10:18:21 PDT 2015, TTL 3600s";
"x-apple-application-instance" = 31119;
"x-apple-application-site" = ST11;
"x-apple-jingle-correlation-key" = TUH6IDDFEO7CJ7INLCIBOVETF4;
"x-apple-max-age" = 3600;
"x-apple-orig-url" = "https://init.itunes.apple.com/WebObjects/MZInit.woa/wa/signSapSetupCert";
"x-apple-translated-wo-url" = "/WebObjects/MZInit.woa/wa/signSapSetupCert";
"x-webobjects-loadaverage" = 0;
}
3/12/15 9:21:16.532 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe5d4175c0> connection from pid 638 with interface <AccountServiceInterface: 0x7ffe5d42d790> (PID 638)
3/12/15 9:21:16.606 AM storeaccountd[356]: ADI: {
Connection = "keep-alive";
"Content-Length" = 32;
"Content-Type" = "application/x-dmap-tagged";
Date = "Thu, 12 Mar 2015 16:21:16 GMT";
"Strict-Transport-Security" = "max-age=31536000";
"apple-timing-app" = "6 ms";
"server-cloud-daap-version" = "1.0";
"x-apple-application-instance" = 608505;
"x-apple-application-site" = ST11;
"x-apple-jingle-correlation-key" = BW4JQVXRMVGVOY6RQP3ICQM5PU;
"x-webobjects-loadaverage" = 0;
}
3/12/15 9:21:16.606 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe5d0f5e50> connection from pid 588 with interface <AccountServiceInterface: 0x7ffe5d5249e0> (PID 588)
3/12/15 9:21:16.608 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe60a14a70> connection from pid 588 with interface <AccountServiceInterface: 0x7ffe5d60bd00> (PID 588)
3/12/15 9:21:16.612 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe5d503cf0> connection from pid 448 with interface <AccountServiceInterface: 0x7ffe5d0f1a10> (PID 448)
3/12/15 9:21:16.615 AM storeaccountd[356]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffe5d4365c0> connection from pid 448 with interface <AccountServiceInterface: 0x7ffe5bfe11d0> (PID 448)
Please read this whole message before doing anything.
Back up all data.
Quit iBooks if it's running. Test after taking each of the following steps that you haven't already taken. Stop when the problem is resolved. Quit iBooks again before going on to the next step.
Step 1
Hold down the option key and select Go ▹ Library from the Finder menu bar. From the Library folder, move the following item, if it exists, to the Trash:
Cookies/com.apple.ibooks.cookies
Step 2
Delete this item in the same way:
Preferences/com.apple.ibooks.plist
Step 3
Delete this item:
Containers/com.apple.iBooksX
and move this one to the Desktop:
Containers/com.apple.BKAgentService
Restart the computer. To log out and log back in is not enough—you must restart.
When you launch iBooks, you'll be prompted to reset the library. Confirm. The library will be empty. Rebuild it by downloading your purchases from the iBooks Store and importing any other content you added. You may find the added content in the folder named "com.apple.BKAgentService" that you moved to the Desktop.
Before getting this, I tried something else. I clicked on the orange download buttons next to the failed downloads. I was asked if I wanted to stop the download and clicked yes. After doing this for all the files, I quit iBooks and this time did not get any message about updates. I am not sure if this solved the problem or not, but I will keep your instructions if it happens again. Thanks for your time and help.
I am a "newbie"not sure if this sufficient to answer my query?
Cannot update version of iBooks. Using Yosemite
21/03/2015 8:00:53.614 am TOCGenerator[620]: 3 libdispatch.dylib 0x906200d8 dispatch_once + 31
21/03/2015 8:00:53.614 am TOCGenerator[620]: 4 CarbonCore 0x9bf1ee88 _Gestalt_SystemVersion + 1050
21/03/2015 8:00:53.614 am TOCGenerator[620]: 5 CarbonCore 0x9bf1ea39 Gestalt + 150
21/03/2015 8:00:53.614 am TOCGenerator[620]: 6 TOCGenerator 0x000023da -[AppDelegate applicationDidFinishLaunching:] + 28
21/03/2015 8:00:54.040 am com.apple.xpc.launchd[1]: (com.hp.help.tocgenerator) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
It happened again, and this time I tried what you suggested. Cookies/com.apple.ibooks.cookies did not exist so I went to step 2 and deleted Preferences/com.apple.ibooks.plist, and so far that seems to have solved the problem. I will wait though, since what I had done seemed to work, but the the problem popped up again.
Updates do not download
