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All replies
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Helpful answers
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Mar 11, 2015 4:55 PM in response to melaninwomanby ckuan,What computer (Windows or Mac) are you using?
How do you know you're hacked once a week? More info here will help.
Who did you share your Apple ID with?
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Mar 11, 2015 4:58 PM in response to ckuanby melaninwoman,I use a MAC. I will get an email saying my password was changed, and I will get an alert on my iPhone and Macbook saying to put in my password.
I have not shared my apple ID with anyone.
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Mar 11, 2015 5:04 PM in response to melaninwomanby KiltedTim,★HelpfulSet up Two Step Verification. Now. Frequently asked questions about two-step verification for Apple ID - Apple Support
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Mar 11, 2015 5:08 PM in response to melaninwomanby ckuan,Can you grab a screenshot of the e-mail you've received and post it here.
I suspect it's a phishing e-mail and if you click the links in there you are supplying your info to them.
Read these carefully:
http://www.apple.com/legal/more-resources/phishing/
Identifying fraudulent "phishing" email - Apple Support
If you think your Apple ID has been compromised - Apple Support
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Mar 11, 2015 5:14 PM in response to ckuanby melaninwoman,I can't at the moment, I am in class. Though the email appears quite legit, and it takes me through the change password process on the apple website.
I have set up the two-step verification.
I have gotten spam emails before and I can clearly tell it is a scam. Though this email comes after I get an alert on my iPhone and macbook that I need to put in my password for my iCloud as it has signed me out. The email says your password has been changed. If this was not you, go to iforgot my password and brings me to the apple website. Or you can contact apple support is also in the email.
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Mar 11, 2015 5:18 PM in response to melaninwomanby KiltedTim,You're not actually following the link in the email, are you? DON'T. Log into your account by going directly to the Apple web page. From the sound of it, you're being scammed.
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Mar 11, 2015 5:19 PM in response to melaninwomanby ckuan,Post the e-mail here for us to see (a screenshot, you should cover any sensitive into before you post)
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Mar 11, 2015 5:45 PM in response to ckuanby melaninwoman,Well I compared website links of the apple website when I googled it and the link connected to the email and it's the same exact page. It may not be spam, I think someone is constantly trying to hack me is all.
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Mar 11, 2015 5:47 PM in response to melaninwomanby ckuan,Not that I don't trust you, a picture is worth a thousand words.
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Mar 11, 2015 6:53 PM in response to melaninwomanby jbstrick,If you hover over the links in the email you should see where the links are directing you. I, like others suspect someone may be phishing you. Definitely, as soon as possible, set-up the two step verification features on your account.
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Mar 11, 2015 7:50 PM in response to melaninwomanby ckuan,Did the e-mail addresses you with Dear Customer of using your e-mail address?
If it is that's the first sign that it's a scam.
You should never click on any link that requires you to submit personal info.
Always go directly yourself (type in the url manually).
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Mar 12, 2015 4:06 AM in response to melaninwomanby Bellicose,You are being phished. As previous replies have said - DON'T click on the link at the bottom of the email. I've attached two emails below that I have received in recent months - one genuine and one a scam. Look at the difference between them and what happens when you hover your cursor over the hyperlink:
Good email
This one is specifically addressed to me by name and gives my Apple ID account. When I hover the mouse over the hyperlink, the associated URL is almost identical - with the addition of the /uk to reflect my location. The bad one looks like this:
The red arrow show that the email wasn't sent to me by name and it doesn't refer to the account associated with the Apple ID in the body of the email. That's the first warning that this is a phishing attempt. Hovering the cursor over the hyperlink shows that you are being diverted from https://appleid.apple.com to an attack site. There is one golden rule - NEVER click on ANY hyperlink from anyone - and that includes Apple - that takes you to a site to change one of your passwords.


