My apple ID is my AOL email. I can't remember my password, and when I try to reset it, I don't get an email to my AOL email account. Help?

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My apple ID is my AOL email. I can't remember my password, and when I try to reset it, I don't get an email to my AOL email account. Help?

My apple ID is my AOL email. I can't remember my password, and when I try to reset it, I don't get an email to my AOL email account.

Let's say my AOL email is, for example, john@aol.com. When I go to reset my password, I type that in, and select "Email authentication". I assume I'm supposed to get an email to john@aol.com, right? I am not receiving that email. I'm confused because I get Apple and iCloud notifications to that AOL email about my Apple account, but not to reset my password? What should I do?

Posted on Mar 11, 2015 4:32 PM

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Answer 1

brenden dv

Community Specialist

Mar 14, 2015 9:02 AM in response to deborahmp

Hello deborahmp,

Depending on how you have your Apple ID set up, reset or security related emails may either be sent to your primary or your rescue email address. If you are having issues resetting your Apple ID password, you may find the steps and options outlined in the following article helpful, up to and including contacting Apple Support directly if necessary:

If you forgot your Apple ID password - Apple Support

Sincerely,

- Brenden

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