Issues with iTunes after a crash and reboot

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Issues with iTunes after a crash and reboot

I would appreciate any help I am having with iTunes.

2-3 weeks ago, I updated the OS on my mid-2010 13" Macbook Pro from Snow Leopard to Yosemite. Have been dealing with the fallout ever since.

iTunes was fine until tonight when, all of the sudden, the computer had the momentary blue screen of death, then it rebooted. Unfortunately I wasn't able to photograph the error message that came up indicating the computer was re-starting. The computer then tried doing something with the iTunes library which seem to stall so I stopped it. I discovered all of my iTunes playlists and about 95% of my music had disappeared, but I used a back-up from less than a week ago in Time Machine to restore the playlists and my songs.

I'm now having 2 problems with iTunes:

1. (a minor issue) Every time I open the app, it keeps asking me "Do you want the application iTunes.app to accept incoming connections? Clicking Deny may limit the application's behavior. This setting can be changed in the Firewall pane of Security & Privacy preferences." It happens every time, even though I've already went to the Firewall settings and made it so iTunes should be allowed to accept incoming connections without always being asked.

2. The more annoying problem: On a mass scale, songs in iTunes now cannot be used because "the original file could not be found." i.e. I try to play a track, the error message pops up, and there's an exclamation icon in a circle next to the track. This is affecting over 1300 songs!! iTunes for whatever reason seemed to have changed the file paths for these songs. The same error message asks "Would you like to locate it?" for that one track. Is there a faster, more efficient way to "locate" these songs without having to do it one-by-one? I would really prefer not to have to simply re-load my songs afresh into iTunes because I will lose songs on my playlists.

Thank you for any help!

MacBook Pro, OS X Yosemite (10.10.2), Mid-2010 13"

Posted on Mar 11, 2015 6:24 PM

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Answer 1

Linc Davis

Level 10

209,547 points

Mar 12, 2015 9:01 AM in response to manganomiko

Restart the computer in safe mode. Certain caches maintained by the system will be rebuilt.

Safe mode is much slower to start up than normal. The next normal startup may also be somewhat slow.

When the login screen appears, restart as usual (not in safe mode) and test. There's no need to log in while in safe mode.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.

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Answer 2

manganomiko Author

Level 1

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Mar 12, 2015 5:00 PM in response to Linc Davis

Thanks for the advice. Does it matter if I messed up the first time I tried safe mode? (I rather stupidly logged in before I remembered I didn't need to.) I restarted a second time in start mode, didn't sign in, restarted normally; unfortunately same problem persists.

Thank you!

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Answer 3

Linc Davis

Level 10

209,547 points

Mar 12, 2015 5:26 PM in response to manganomiko

This procedure is a diagnostic test. It makes no changes to your data.

Please triple-click anywhere in the line below on this page to select it:

codesign -vv /A*/iTunes.app

Copy the selected text to the Clipboard by pressing the key combination command-C.

Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

Wait for a new line ending in a dollar sign ($) to appear below what you entered.

The following lines should appear:

/Applications/iTunes.app: valid on disk

/Applications/iTunes.app: satisfies its Designated Requirement

Is that what happens? You can then quit Terminal.

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Answer 4

manganomiko Author

Level 1

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Mar 12, 2015 5:27 PM in response to manganomiko

The computer just crashed again (screen went dark, then it rebooted, and screen displayed in 5 languages "Your computer restarted because of a problem. Press a key or wait a few seconds to continue starting up."). I wasn't trying to do anything with iTunes, oddly, it happened because I opened Firefox which then kept crashing itself. Issues with iTunes remain the same, however.

I am starting to wonder if both the computer and Firefox crashing more is indicative of my computer being on its last leg (it's almost 5 years old, after all?), or if this is due to the Yosemite upgrade?

Edit to add: This was before I saw your reply, Linc. Will try Terminal. Thanks!!

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Answer 5

manganomiko Author

Level 1

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Mar 12, 2015 5:33 PM in response to Linc Davis

I copied and pasted the command in Terminal. Yes, it came out as you said it would.

/Applications/iTunes.app: valid on disk

/Applications/iTunes.app: satisfies its Designated Requirement

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Answer 6

Linc Davis

Level 10

209,547 points

Mar 12, 2015 5:43 PM in response to manganomiko

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

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Answer 7

manganomiko Author

Level 1

0 points

Mar 12, 2015 5:51 PM in response to Linc Davis

Anonymous UUID:

XXXXXXXXX

Thu Mar 12 20:17:49 2015

*** Panic Report ***

panic(cpu 0 caller 0xffffff801cfc1694): "launchd died\nState at Last Exception:\n\n"@/SourceCache/xnu/xnu-2782.10.72/bsd/kern/kern_exit.c:361

Backtrace (CPU 0), Frame : Return Address

0xffffff811e753e50 : 0xffffff801cb2fe41

0xffffff811e753ed0 : 0xffffff801cfc1694

0xffffff811e753f40 : 0xffffff801cfc135c

0xffffff811e753f50 : 0xffffff801d04b386

0xffffff811e753fb0 : 0xffffff801cc36e86

BSD process name corresponding to current thread: launchd

Mac OS version:

14C109

Kernel version:

Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64

Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5

Kernel slide:

0x000000001c800000

Kernel text base: 0xffffff801ca00000

__HIB text base: 0xffffff801c900000

System model name: MacBookPro7,1 (Mac-F222BEC8)

System uptime in nanoseconds: 78612757118

last loaded kext at 39835232007: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f9ed4f000, size 36864)

loaded kexts:

com.Cycling74.driver.Soundflower 1.6.2

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com.apple.driver.AppleMikeyDriver 269.25

com.apple.driver.AudioAUUC 1.70

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

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com.apple.iokit.IOBluetoothUSBDFU 4.3.2f6

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.GeForceTesla 10.0.0

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com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.nvidia.NVDAStartup 10.0.2

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleIRController 327.5

com.apple.driver.AppleUSBTCKeyEventDriver 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

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com.apple.iokit.SCSITaskUserClient 3.7.3

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com.apple.iokit.AppleBCM5701Ethernet 10.1.3

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com.apple.driver.AppleUSBOHCI 656.4.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

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com.apple.AppleGraphicsDeviceControl 3.8.6

com.apple.kext.triggers 1.0

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com.apple.driver.DspFuncLib 269.25

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com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleGraphicsControl 3.8.6

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6

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Answer 8

Linc Davis

Level 10

209,547 points

Mar 12, 2015 6:08 PM in response to manganomiko

Have you replaced any of the internal components: memory, hard drive, optical drive?

That type of panic seems to be caused in some cases by starting up an older Mac from a third-party SSD. Check the SSD manufacturer's website for a firmware update.

It can also be caused by faulty or incompatible memory, or sometimes (perhaps) by a malfunctioning peripheral.

The panic is not caused by software.

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Answer 9

manganomiko Author

Level 1

0 points

Mar 15, 2015 12:42 PM in response to Linc Davis

Hi Linc, sorry for the late reply, was away on business.

Yes, you're right, I recently upgraded the RAM from 4 to 8 gigs. I used these instructions:

MacBook Pro: How to remove or install memory - Apple Support https://support.apple.com/en-us/HT1270

and bought this from Amazon: http://www.amazon.com/gp/product/B008LTBJFM/ref=oh_aui_detailpage_o00_s00?ie=UTF 8&psc=1

I thought I had picked RAM that was compatible with my Macbook Pro but perhaps there's an issue with it or it's not? I haven't replaced anything else hardware-wise.

Thank you for any suggestions, as always!

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