HT201559: Restart your iPhone, iPad, or iPod touch

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Deshayedavis

Level 1 (0 points)

Q: after updating my iphone 6 ,

my phone will not charge while power on i have to turn it off just for it to charge , ive tried changing the cords cleaning the port and still nothing will work

iPhone 6, iOS 8.2

Posted on Mar 11, 2015 7:41 PM

I have this question too

Q: after updating my iphone 6 ,

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by joe_7399,

joe_7399 Mar 14, 2015 11:10 AM in response to Deshayedavis
Community Specialists

Mar 14, 2015 11:10 AM in response to Deshayedavis

Hi Deshayedavis,

Welcome to the Apple Support Communities

I understand that your iPhone is not charging as expected and you have to turn it off to charge. You have done some great troubleshooting already as well by isolating the cable and cleaning the port. In this situation, I would recommend reading over the attached article to ensure that all troubleshooting steps have been completed.

If you can’t charge your iPhone, iPad, or iPod touch - Apple Support

Best regards,
Joe
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by raven69david,

raven69david Mar 14, 2015 11:13 AM in response to Deshayedavis
Level 1 (115 points)

Mar 14, 2015 11:13 AM in response to Deshayedavis

DeShaye are you using the factory supplied cord from Apple or do you have a 3rd party cord?
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HT201559: Restart your iPhone, iPad, or iPod touch

Q: after updating my iphone 6 ,

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by joe_7399,

by raven69david,

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