HT201559: Restart your iPhone, iPad, or iPod touch
Learn about Restart your iPhone, iPad, or iPod touch
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All replies
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Helpful answers
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Mar 14, 2015 11:10 AM in response to Deshayedavisby joe_7399,Hi Deshayedavis,
Welcome to the Apple Support Communities
I understand that your iPhone is not charging as expected and you have to turn it off to charge. You have done some great troubleshooting already as well by isolating the cable and cleaning the port. In this situation, I would recommend reading over the attached article to ensure that all troubleshooting steps have been completed.
If you can’t charge your iPhone, iPad, or iPod touch - Apple Support
Best regards,
Joe
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Mar 14, 2015 11:13 AM in response to Deshayedavisby raven69david,DeShaye are you using the factory supplied cord from Apple or do you have a 3rd party cord?
