First time Mac User...purchased MacBook Pro 13 with Retina on 3/4/2015...with 3/9/2015 announcement, new MacBook Pro available. Turned in 3/4/15 purchase and on 3/11/15 secured new early 2015 MacBook Pro 13 with Retina. Now I am unable to connect printers...MacBook Pro does not see Canon MP560 that was seen today by 3/4/2015 MAC. Anyone else experiencing similar issue?
MacBook Pro (Retina, 13-inch, Early 2015), OS X Yosemite (10.10.2)
Hi gilbeegrl,
Thank you for visiting Apple Support Communities.
It sounds like your Canon MP560 is not connecting on your new MacBook Pro.
Start with these tips to troubleshoot your printer:
- Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
- Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
- Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
- Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
- Delete the affected printer, then add the printer again.
From:
Troubleshooting printer issues in OS X - Apple Support
All the best,
Jeremy
Printer Issues on Early 2015 MacBook Pro
